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The Pet Apothecary

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Milwaukee, United States

petapothecary.com
Pet supply store· Veterinary pharmacy

The Pet Apothecary Reviews | Rating 4.6 out of 5 stars (4 reviews)

The Pet Apothecary is located in Milwaukee, United States on 407 W Silver Spring Dr. The Pet Apothecary is rated 4.6 out of 5 in the category pet supply store in United States.

Address

407 W Silver Spring Dr

Phone

+1 4142478633

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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maggie mae

Typically, have a relatively good experience at Pet Apothecary but my last pick up left a very poor customer service taste in my mouth. Not only were there a number of disgruntled customers standing outside already but, when in got in there, the place looked like chaos. I’m not sure if COVID just hasn’t done well for them or what but they couldn’t find me in the system by last name, address, pets name or phone number despite us having been customers for years. At the end of the day, the prescription wasn’t ready to be filled anyways \u200d️ It was not a pleasant experience.

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Hannah Mankowski

EDIT: After speaking with Jeff today, I feel much better about using pet apothecary in the future. He was extremely kind and took the time out of his day to call me and explain why I was experiencing issues but assured me that these would be taken care of moving forward. I truly appreciate the way he handled the situation. I have had issues with pet apothecary month after month. The first month I used them, I got my shipment with no issues. The second month, I called because I noticed my shipment had not yet arrived and I only had a few days of my dogs meds left. They told me that for some reason the auto shipment had not been turned on for my account even though I specifically asked them to do so the first time I had set up my shipment. I ended up going to pick up the meds at the pharmacy which was a huge hassle considering I am not close by. When I picked them up I checked again to make sure my auto shipment was turned on and the woman told me it was. This month (about a week ago), I got a voicemail stating that my prescription was ready for pick up. I called and asked why my auto shipment wasn’t turned on. The woman explained that they had a system update and payment/ shipment info did not transfer over. I gave her my card info and asked that she make sure my auto shipment was on for the future. She said it would be. Fast forward to today, I still haven’t received my dogs meds and I am on the last dosage. I called to check on the status of my shipment and they told me the card info I had given was entered incorrectly and that they would need to re-enter it into the system. I am not sure why someone didn’t call me last week after they realized the card info was incorrect so it could be corrected. Now I have to go and pick up the medications today which is very out of my way. After this month I will not be going through pet apothecary anymore to get my dogs medications because I can’t keep dealing with the constant issues.

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Doris Klinger

They compounded 2 prescriptions into liquids with choice of flavors for our cat. We picked it up but they will mail them for convenience.

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Rachel Aumann

I honestly don't know what we'd do without Pet Apothecary! They can mix up liquid medicine for bunnies! (Ever try to give a rabbit a pill? Hint, it doesn't work and is horribly stressful to an already stressed fur baby.) They can ship your pet's meds via USPS, even before COVID, and that is incredibly helpful since we're across town quite a ways. I'm so appreciative that we have access to such amazing, caring, knowledgeable humans.

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