Randwick, Australia
75 Belmore Rd
N/A
+61 293267000
Hi, so this is a bit of an unfair situation that happened a few weeks ago and I think about every day and just really feel like my husband and I missed out because this agent hooked up a friend for 10 more rent a week. My husband and I were going to do a transfer of lease with a friend, we got our application in early, she gave her notice, the agent liked are application, said everything looked good and we’re just waiting for owner approval, then a few days later when we follow up, he tells us that he got another application (from who? Why? Where?). Then we had to follow up again and he told us he gave it to the other person. We found out he gave it to the person for only 10 more a week. I get it if it was significantly higher, I get that, do you, it’s business. But 10, like he couldn’t say to us offer 10 more to match?! Nope just wasn’t ours anymore. And this was 5 weeks ago and we still haven’t found a place, we LOVED this place, you know when you walk in and just feel home. I guess some people think this might just be business, but I don’t know, it seems unfair, and I don’t how to get over loosing this apartment. I thought maybe writing this would help, if you go with this agency, just know they may not have you the clients best interest. I wonder if we could have chatted with the owner or if they knew he did this what they would have done. I’ve never left a review and my name is public on here so it's a big deal, just be aware!
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Selling our apartment within 6 days of advertising on the market- What else matters!? Actually, as well informed and high maintenance clients, we took our time to select an agent that had the same attention to detail as we did, the same passion for our humble apartment and its locality, the appreciation of the Prize not the Price approach to selling and someone we felt had our interests wholly at heart. A hard ask when agents have two clients to satisfy - buyer and vendor. Our engagement with Kiki and Mint360 was rather atypical in the fact we had already commenced working with tradespeople, a conveyancer, photographer and stylist, therefore the usual Team Kiki 'above and beyond' logistical services were not required nor utilised. In fact we had met with 4 agents including Kiki, and despite her passion, energy, charisma and deep knowledge of her chosen market, we decided not to engage with Kiki or any of the other agents, as we intended to sell our apartment directly as the Vendor. However as the days moved on, the uncertainty and impact of Covid-19 on viewings and the limited pool of buyers in the market increased the fragility of the situation, which drove us to engage a strong, speedy negotiator for our camp- Kiki. Kiki's communication style and ability to clearly articulate the process including managing high expectations, are probably the stand outs in our experience, hence why we came full circle with Kiki and asked her to be our selling agent. What a great move that was for us! Combining the great support staff in 'Team Kiki' with her knowledge of the market, Kiki's ability to build interpersonal trust quickly, and her passion and tenacity to get the best result are the reasons why people engage her services and continue to refer her also.
Seems most 5 stars are to do with the Sales Team. The rental team is far from anything satisfactory. Take the time to read through the comments. You'll notice the 1star averages speak for themselves.
From inspection, to speedy decision on application and move-in date, our start to renting through Mint360 was outstanding. They then proceeded to exceed their own performance by providing prompt responses and actions to all service requests. Plumbing, lights and NBN enquires were all all actioned immediately. Then, when needing to end our lease a month early, break-lease instructions were clear and fair, and details for our departure were succinct and concise. Thank you Sera and the team at Mint360 in Randwick! I was not surprised to see a Mint360 marquee set up at the Coogee nippers. This company cares about the community and shows it by Giving back and delivering professional and outstanding service to customers of their range of property offerings. Thanks again, Mint360!
Ryan in leasing was great at showing rental properties and managing large crowds.
Mint360, you make it look easy! We are so grateful for the team, so much hard work went into making this happen for us. Kiki was amazing. There was something about her when we walked into our apartment over 5yrs ago -we had such a good experience as buyers that we knew she was the one we wanted when we were ready to sell. Kiki has been with us every step of the way since then. We love your working style and the energy! The amount of connection and updates provided prior and during the sale is incomparable to what we had experienced with other sales we have made. Being able to trust the team with the process meant a lot us. Kiki knows the market and does her job extremely well. On top, we knew we wanted to sell at some point, however, with the turbulent times we ended up making a quick decision - we were on the market in less than 9 days. Thanks again Mint360!
It can tell that Kiki is a hard working and very professional agent from the first phone call and the emails from the very beginning. Kiki provided us with all the relevant information we needed, which was honest, data-driven, up to date and PERSONALISED. We felt she was working for us even before we signed agreement with her. From regular communication to understanding of what was happening through the process, her responsiveness was exceptional and her ability to keep us up to date was amazing. She understood our position and didn't rush us for a quick sale. However, she knows when is the real time can make things happen and assist us to get all the information buyer needed to make a deal happen. Highly recommend Kiki to help with selling or buying a property. She has excellent work ethic, communication skills and attention to detail. The process was seamless.
Kiki and her team have been professional, available and helpful from the very beginning of the sale process through to settlement. Although her time was valuable, she was always there for us to assist with any questions or problems. We really appreciated being kept informed to the progress of the sale. Kiki had a way of reassuring us that even though the market wasn’t the best, because of the shutdown, we were getting the best price and service from the sale. Either Kiki or Neriman or one of her team would call after an open house with a full description of the groups that went through and would also follow up with each and every one of them for input. Then share the details with us. They took care of everything really, from listings and showings and all the paperwork. I would highly recommend Kiki to sell or buy a property. She’s motivated and energetic, professional with a keen eye to detail and empathy for both the seller and buyer. She always gave us 110%. Thank you so much Kiki and all your team. You made the sales process very uncomplicated.
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