Mirabel, Canada
13930 Rue de la Chapelle
N/A
+1 4505656000
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I have to give a 1 star review to Motoplex because of the complete disregard of customer satisfaction. They sold me a Triumph Street Triple 675 that was leaking oil, missing bolts and not safe. As soon as notified I called my sales representative (Eliot Roy) who told me to speak to the sales manager (Marco). The manager was unavailable so I left a message. After 1 day had passed I called back and told my sales representative this is the second time I’ve called and did not hear anything back. After a 10 minute hold I finally got Marco on the line. After a brief discussion he told me to email pictures of the motorcycle leak and the quote I received from a Triumph dealer closest to my home. I followed up a day later to see if Marco had received the photos. He said he did and they’re looking into the matter. A week went by and I called again and was told Marco is not available to take my call but they can take a message. Ever since they have not made contact. I called the warranty company KM plus. The warranty that the finance manager (Joly-Ann Hamel) said covers major repairs on my motorcycle. I explained the situation to them and they said it’s not covered under the warranty contract you have. This is my story dealing with Motoplex. I can’t say I would send anyone to them to do business with them because clearly the vehicles they certify are not safe and the staff that works at this dealer in Mirabel does not care enough to back the products they sell. Please see the photos attached below
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Professional, well spoken in both languages Will purchase again William and staff were always looking after me Thanks !!!!
William and jacynthe were friendly and took good care of me. Very helpful
William Daniel is very knowledgeable and served me in a very efficient way. I would recommend asking for him if you are buying a ski-doo or a boat.
We really enjoyed the customer service that we received from William Daniel. He was patient with us during the whole process of buying our first ski-doo !
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