Monterey, United States
2030 N Fremont St
N/A
+1 8313733381
Rooms are clean, spacious, and comfortable. Near the airport but hardly noticed any noise. Staff is friendly and helpful. Nice big heated pool.
like
Would give 0 stars if possible. Booked 2 nights for Aug 2021 (during a popular weekend event in the area - Monterey Car Week), and got a decent rate as I booked it early February. I ensured the room/rate I got was free cancellation up until the week of - in case of COVID restrictions/cancelled events. I added my card info online which was verified at the time of booking & was again ensured no payment would go through until we arrived at the property. Today, I received an email saying my booking was cancelled as there was an "error with my card". I called the hotel right away to see what was up as I know the payment information is correct (I have verification from my booking), and the hotel manager said "Sorry - it was declined, you can rebook if you want for 150 more per night". I asked why they even charged my card in the first place as the website said the card was ONLY TO HOLD the booking, and she replied with "Well it's a popular weekend" ?!?!?!? Somehow that makes it OK to go against policy and charge a customer 5 months early? After confirming my card info was correct online, I am 100% sure they cancelled our booking on purpose after realizing we got a great deal and they could make more money having us "rebook" or having another customer book our room. AWFUL ESTABLISHMENT that clearly does not know how to run a business or treat people with an ounce of respect. 0/10 DO NOT RECOMMEND.
Yeah nice right outside your door if I wasn't so tired I would have left completely ran down
Very dissatisfied with customer service. "Breakfast" consisted of a granola bar, an apple, small water & orange juice. Barely anything. No bath/shower combo which was not told to guests prior to visit nor in any of the pictures. Instead a small shower. Extremely disappointing. Pool closed. Thermostat was extremely old and seemed to barely work. Bed was comfy tho.
Had to switch rooms because room was smelly. Second room smelled better but shower was extremely low. It also clogged up with first shower. Outdated heating system, heater near bed was hot and could be potential fire hazzard. Sink faucet was difficult to shut down. Noisy guest kept us up past midnight. Hotel personal did nothing. Guest also were throwing cigarette butts and beer cans over the balcony. Homeless guy was charging phone by the soda machines. Personal at counter was not helpful they do not answer the phone for any assistance. Never returning to this place.
Great rooms at a great price. I expected it to be more expensive here. The rooms are clean and spacious.
Well run front desk. Very nice room. Great price. Ideal location for exploring Monterey. Very nice maintenance, house keeping, and breakfast bar staff. Pretty great breakfast bar too. We really appreciated the fresh fruit. The pool was incredibly relaxing and was the nice little cherry on top.
Disgusting, horrible service, horrible rooms, dirty parking lot. Expensive and not even close to worth it. We will never come back here again.
Deli
The best companies in the category 'Deli'