Montreal, Canada
731 de la Commune St W #200
N/A
+18553601390
SmartReno provided me with quick service and recommended the contractor, Gabriel Emanuel, Spaces. Gabe did an outstanding job repairing and renovating our bathroom. He demonstrated superb customer service skills, especially listening, asking targeted questions, and understanding our needs, budget, and decor tastes. He went above and beyond, including sourcing and purchasing for us quality product replacements due to pandemic shortages, all of which we liked much better than our original choices. He brought in a master plumber on his team to double-check twice that there were no longer any issues. Gabe has a passion for renovating bathrooms, and his attention to quality and efficiency show in the end results. We are more than pleased with his work. We look forward to working with him again!
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If I could I would post 0 zero stars review. They promise contractors with qualified leads but leads, one the leads are not qualified at all and two, the leads have no proper information. The customer service from the account managers are also terrible, every time a tried to contact my it took more then a week for her to get back to me. SmartReno is partner with RBC bank, a banking institution that should know better to not deal with a company such as. I purchased numerous leads from SmartReno and even helped them on how to qualify the leads, what a joke! They do not even asked me with I was a license contractor, as I am. SmartReno is selling they services to home owners but they do not check on the contractors qualifications. Attention home owners and contractors, stay way from this company.
I had a phone call with one of the agents about signing up as a contractor, I've had some bad experiences with over the phone solicitors in the past, Kamran was really rude to me when I asked about guarantees or sending me some email information about the service I am signing up for. Not how I do business, not how I recommend anyone do business. I didnt sign up right away, I was questioned about my interests in the service. I told him I wanted to think about it, he told me that means im not interested.
Smartreno provided a list of contractors and it was easy to select one. The contractor and his team were exceptional for the Bathroom Renovation. From start to finish the project (demolition to final painting) was handled with impeccable care to ensure maximum efficiency and minimal disruption. The quality of the work is truly impressive this can only be exhibited by an expert or master who takes great pride in their work. Highly recommend.
A month ago I hired a contractor through Smart Reno. This was the first time and unfortunately I went with the reviews the contractor had, six all positive! I hired the company Right Choice general contractor and he was very incompetent with shower renovation (used normal drywall and not water resistance blue boards under the tiles that I provided, a disaster in faucet installation) and painting (very low quality). His client interactions were distaster! The only thing clearly mattered to him was saving on his cost even if quality was compromised! The worst thing is when I left my negative feed back Smart Reno did not post it. No wonder he only had six positive feed back... but this can be very decieving for new customers want to hire him. No wonder that I see so many negative feed back here about Smart Reno with the same issue... They DO NOT post negative feed backs on their sites... this is going down the hill for their business as honesty should come first!
The wings were oily and the burrito was basically a rice sandwich with tomato sauce Staff was super friendly
Two years ago when I first used their service, I was able to receive quotes for a small job. This past month, not even one quote for another small job. Provided all details including photos.
The service itself is a great idea. The issue is there is no opportunity to opt out of communication. Personally, I was looking for information to plan a small renovation. I have been called and emailed everyday since to follow-up. I called the customer service to stop the follow-up calls and emails, and they suggested that wasn't an option because their business is to stay connect throughout the process. The over-eager behaviour has discouraged me from moving forward with any of the contractors, which is not the fault of the contractors and a disservice to them. I want nothing to do with this service, but still get texts, emails, and phone calls from Smart Reno and their contractors daily! The service should have a clear warning about the next steps in the process.
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