Moore, United States
200 NE 27th St
N/A
+18669644260
After 3500 for an adoption of a TERMINAL SPECIAL NEEDS kid (by my husband), this office has refused 3 attempts for us to get an updated card. The kid can't speak, walk, hear, use a toilet, hold a spoon let alone feed herself ect... they won't update her card. We have sent ORIGINAL birth certificates, ID cards, medical records, shot records, CERTIFIED court documents, and they STILL refuse to send an updated card. And, they won't tell us what they want, just that the \kid hasn't identified herself\. Explain how we are supposed to do that!? How is that possible when she is a 100% non functioning!? Like they have something against 17yr olds that can't walk, talk, or do anything. Super awesome!
like
The office isn’t open, only by phone and mail.
If I could give 0 stars I would. I'm unemployed and am being hired for a new job I'm going to need my social security card for employment but I need a new one. I called the office to see if I could get an appointment to get a new card but my situation isn't considered 'dire' so the rude woman on the phone refused over and over again. She told me my only option is to submit an application through the mail, which takes 2-4 weeks right now, and send in my original drivers license (which I'll also need for this new job). I understand that COVID means things need to be done differently but my situation is dire, I need this new job to live and these horrible, rude people are going to cost me this job.
They are incompetent, I sent my original papers, my birth certificate, my marriage certificate and my license to change my last name and they lost my papers, they were sent to the wrong address, please be very careful when they add some documentation in this office they are not professional people
When I called in, I had a few questions about how to replace my Social Security card. When I asked a question, I got a snappy answer back and then I asked another question and was cut off. Horrible customer service. I hung up on the lady because of how hateful and rude she was. I've worked in customer service for 8 years and I was being nice and polite. I never leave reviews but that's unacceptable.
Deli
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