Moore, United States
3015 N Service Rd
N/A
+1 4057991717
Never fixed a broken door, or the interior light. So, I had to open a new unit that had a working door. Customer service was great on a personal level (minus repairs to the 1st unit) until today. The lady working on 21 Jan 2021 at 4:45pm in glasses was VERY unprofessional (watch the store video). I went in to tell the two managers on duty I was going to be completely moved out of the 1st unit because the door hadn't been repaired, and would have the transfer to the new unit complete tonight. Simple. The lady in glasses started to tell me I had a lot of \stuff going on at home that was needing to be fixed\ while waving her hands and in a raised voice. Keep in mind, I was here the night before, 20 Jan, and making an orderly move from one unit to the other WHICH I SET UP and paid for in person. At any rate, she was so much in my personal business, I finally had to tell her it wasn't her business. She locked me out of the gate, and then ILLEGALLY asked me for the key to the new unit's lock which I set up, so she could give it to my roommate who's stuff I was moving from one unit completely into the next, at which point she'd OPEN THE GATE so I could finish the move. I gave her one of my two keys, which SHE ILLEGALLY USED TO CHECK THE LOCK and then still refused to open the gate for me. I left. This woman is totally unprofessional and should be fired, or forced to apologize and retrained.
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Really good price and customer service.
Collin was very helpful on setting us up with a unit. Having never rented before, he answered all my questions. Prices are reasonable. The location is on a one way street, a little challenging to find, but well worth the effort!!!
I AM VERY DISSATISFIED WITH THE OVER ALL BUSINESS AND CUSTOMER SERVICE AT THE MOORE LOCATION. Not only is there someone different everytime you go in to office. But they have WAY OVERCHARGED ME FOR ONE MONTH LATE with late fees already cut lock off (charged me) put their lock on (charged me) sent email letting me know it's late (charged me) threatened that my things would be auctioned off jan and refused to take a partial payment 2 weeks b4 Christmas!! and the worst part is it's me and my mom that I lost in april that share it and everything I have left of mine and her is in it. SIMPLY DISGUSTED!!
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