Mooresville, United States
591 River Hwy
N/A
+1 7046643090
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
I had both a massage and a facial. Ended up getting a membership because it was such a great experience and a good deal.
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Charles the best 100% recommended. it was my first amazing and super relaxing message. I got home without stress and with all the good attitude to start the week.
Charles just moved here in April of 2020. Five stars. He was exceptional. I highly highly highly recommend. Book with him if you can.
Jessica, the "Mannager" as she likes to spell it, needs to learn how to talk to clients when they are upset... Especially when I was told I could cancel my subscription and STILL use the massages I PAID FOR, then was told I CANNOT cancel my subscription until May.. IF I did cancel today, I would LOSE OVER 7 MASSAGES I PREVIOUSLY PAID FOR. Very unprofessional, rude, and clearly need to hire employees that go over this information before promising things to clients.
“I am not a massage therapist.” Is a rude response by the front desk when you ask questions like “does the therapist use touch to feel for pressure points when using the gun on a 30 min rapid release session?” My scalenes and trapezius are in so much pain, all I needed was some myofascia release, stretching and pressure point to relieve some of my tension in my problem area. It’s absolutely ludicrous to charge a client 55.00 for a massage gun with absolutely no human touch to warm the tissues up. That is extremely dangerous and goes against Rule .0503-4: “respect the clients right to refuse, modify or terminate treatment regardless of your consent given.” If this particular massage envy is abusing the power differential and not putting the needs of the client first, then I would proceed with caution. One should ALWAYS warn of the tissue first before applying a machine that literally goes 1000 strokes a minute. Thank goodness for the rude front desk, because I left immediately. Her only solution was to pay 10.00 for an hour massage to have my neck problem worked by human hands. Corporations suck, I swear to God!!
I usually visit the Northlake location for my massages, but the Mooresville location happened to have a last minute opening for a facial on a Saturday, so I gave it a try! First of all, Karen is the absolute best. I’ve had quite a few facials, and let me just say, this is one of the best (if not THE best) I’ve ever had. I woke up this morning with the smoothest, softest skin, and I can’t thank Karen enough! The conversation was great, and the rest of the staff were so friendly and helpful. Can’t recommend Massage Envy enough!
HEED THE WARNINGS AND STAY AWAY FROM THIS CHAIN I've been charged through Covid-19 lockdown and every appointment I've made since reopening has been canceled. EXTREMELY PREDATORY. Once you sign up for their membership you are legally locked in even if you can't get service. There's no way to cancel the membership, at least none that anyone at this location will help me with. I move between 20k lbs and 40k lbs by hand 4 or 5 days a week and I'm incredibly sore and tense but all they do is apologize for the cancellations and THEY KEEP CHARGING MONTHLY. I may hire an attorney and go after this company and I have filed a report through the Better Business Bureau.
THIEVES!!!! Do not do business with this company. They will continue to take money from your account after you've completed your 12 month membership. The customer service is Non-existent!! I just had the worst customer service and attitude I have ever received in my life from the girl, who refused to provide me with her name, in the Mooresville, NC store. I am flabbergasted at her lack of customer service/people skills. They wrongfully took 65 out of my account, which I had completed my 1 year membership last month, May. I called to ask about it and explained how I need this refunded to me TODAY. This girl copped a huge attitude with me. She refused to give me her name and said that she refuses to help me. So I went to the store. Major attitude from the get go with her eye roll once I said that I just called 10 minutes prior! Because of how she reacted to me this developed into a huge incident which involved the cops! Had she only shown compassion and willingness to help, like agree to call her store manager, District manager, or even corporate (apparently no managers were on shift. Really?) and more importantly, not given major attitude and yell at me, none of this would occur. Unbelievable! Customer service? Customer care? Non-existent. Hello! I gave them business for nearly 2 years! Even the cops thought them to be Ridiculous! So I'm banned from the store! Really? As if I would indulge in providing them business again anyway. Well my 65 return was not resolved. I called to ask about it an hour later. That same girl answered and told me I can't even call the store and hung up on me!!!! Completely UNPROFESSIONAL!! I've tried calling corporate on the West Coast several times and no answer either. I even left a message. This is an all around unprofessional corporation.
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