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We lived in a Morgan Randall managed property for almost 3 years. Aside from the initial positive impression from the sales/lettings team, everything quickly went downhill once the lease was signed. A simple task, such as adding another name to the lease, took several months as property managers either never responded or took a long time, and every time you try to give them a call, they'd be on \lunch break\ and nowhere to be found. Similarly, it took them a couple of months and several chase-ups to fix our broken shower, along with other issues. After the initial duration, they tried to raise our rent to an above-market rate despite our argument that there were several other available properties being marketed at lower prices. The quality of the check-in report was lacking, and resulted in us being deemed responsible for damages that were \suddenly found\ as the check-out report was (of course) significantly more detailed and thorough. It then took several weeks of back and forth before they agreed to approximately halved the value of the \damages\ they claimed were done by us, which is truly telling. All in all, a terrible experience. Stay away.
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The easiest 5 stars I've ever rated someone. Jade Graham was exceptional - so talented, helpful, knowledgeable. I am very pleased with her professionalism in helping me find a house of choice. Even when I couldn't make the viewing, she used her proactive skills to video the property with details to attention and send to me to make up my mind - which to me is going the extra mile. Thanks so much Jade.
I would recommend Morgan Randall to anyone seeking a new home in the Canary Wharf and surrounding area. Our agent, Julia, gave us exceptional customer service and - more or less - did the hard work for us! She was thorough, efficient, responsive and professional throughout the entire property search and made the journey that more pleasant. We have now settled into our new place and can only thank Julia for putting in the effort to make sure the place was tailored to our requirements, especially during such a tempestuous and unprecedented time we are all facing.
Julia and Morgan Randall provided exceptional service despite challenging circumstances. From the get-go, I received all the information required to make an informed choice. My questions were answered swiftly, I was kept updated at all stages of the process and ultimately able to secure a tenancy in less than 24 hours. Expectations and commitments were managed professionally throughout, would be happy to recommend or reuse their services in the future. Top notch!
We are student housing company operating in a number of different countries. We have recently started working with Morgan Randall to expand our London operations. So far, we have received nothing but excellent service. They understand the market well and act swiftly. Their staff are very professional and talented. Bradley, particularly, was extremely helpful. We recommended Morgan Randall to any corporates in need of flats for their staff or client.
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