Morris Plains, United States
2956 NJ-10
N/A
+1 9739980989
Wheelchair-accessible car parkWheelchair-accessible entrance
I went to the gym today, been attending this place for the past four years and I can truly say that I’m disappointed with the staff. They were letting way too many people in the building to the point where it had people waiting in a line just to use the machine. I understand that people don’t wanna work in their home but it was ridiculous how they just let people inside... Had them waiting in a line like it was mall
like
I travel for work and enjoy the convenience of many Planet Fitness locations, some are better than others. This is first time I’ve been genuinely DISAPPOINTED. The new cardio equipment is nice as is the Staff. The 1Star rating is attributable to the poor condition of the Locker Room. There is signage asking customers Not to touch the wall mounted “Scent Air”, I don’t know what smell it’s hiding but the perfume burns your eyes and smells strange. The showers are in Poor Shape. Adhesive from previously mounted objects is Brown and Weeping down the shower wall. The shower fixtures are loose to the point you can see inside the wall. Heavy floor mats prevent waste water from draining properly. The sinks desperately need some Love. How about some fresh yellow paint to cover the ugly blemishes on the walls? I’m in town 2 more days and will utilize another PF location. Stay away, this is a POOR REPRESENTATION of Planet Fitness.
Pros Facility very clean Staff very courteous Great equipment Cons Per our current state of being in the middle of a pandemic with hospitals in the US at capacity - 100,000 people are in hospitalized in the US and 256,000 have died from COVID19. Wearing a mask at this facility is not enforced. Every time I visit this gym there are at least 3 people wearing their mask under their nose. There is no periodic monitoring to ensure members are wearing their mask purposely. Management knows there is an issue but choose to ignore it.
I'm glad I joined. The staff is professional helpful and friendly. I can work out hassle free. They keep cleaning constantly.
Have a good day I started subscribing two weeks ago. I paid the subscription and signed the contract. But the person I called on that day told me if I canceled the contract before January 17th there is no fee, and he told me that there is an experienced coach to help me after noon. Firstly, there is no coach there in the afternoon So I decided to cancel the subscription. Secondly, when I canceled my subscription before January 17th, I was surprised that I have to pay a fee to cancel the subscription. And 61.84 has been withdrawn from my account. This is not fair and there is no trust. And I want to get the amount back to my account. Thanks
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Wheelchair-accessible car parkWheelchair-accessible entrance