Morrow, United States
1125 Southlake Cir
$$
+17709617696
N/A
Walked into the store with my fiancé and was thoroughly ignored by he 3 employees working the establishment at the time. Although two of the male employees were assisting other customers during our visit the female employee acted as if we didn’t exist. We looked around until the other two were no longer occupied and they also acted as if we didn’t exist. Guess we didn’t look worthy of their time. I’m 100% disappointed because we planned to spend money there.
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I'm here right now and all of the gates are down! Why? I definitely got here at 12:30 ish to find them on the computers looking stupid. I came here to get a ring that I ordered online but these people aren't opening until 1pm Sooo why were they supposed to open at 9am with the rest of the mall. On top of that, they didn't even tell me the ring arrived yesterday! I got no message from them at all whatsoever. I just so happen to track it on the UPS because the Zales website wouldnt allow me to log in.
I received a tennis bracelet as a gift, but it did not fit my wrist. I went to this location to inquire about resizing the bracelet and the gentleman simply said “we do not do that”. I proceeded to go into the Arbor Place Mall location where I was greeted and received more information about purchasing a warranty to resize the bracelet. Because I am a young female, I do believe this is why I received poor service. This was unacceptable as I am a frequent shopper at Zales. I will not return to this location and continue my services at Arbor Place.
Love the prices, the jewelry is exceptional. So many choices, the staff is very knowledgeable. They have jewelry in every price range and they have lay-a-way
It’s now 6:39pm Tuesday 1/23/2018 and I’ve been here for about 15 minutes. I haven’t been greeted yet. If I wasn’t picking up something for my daughter, I would’ve left. I’ll be sure not to ever get anything from here!!!
Staff (William Bryant) & Others Was Very Patient And Very Courteous.
Great customer service, very knowledgeable, courteous and friendly salespeople.
Awesome customer service.
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