Mount Hope, Canada
2350 Upper James St
N/A
+1 9056793233
Web site said they had what I wanted, when I got there I was informed that it wasn't there and I would have to wait 3 hours, when I told the gentleman there that I paid a premium to have the car at 9 a.m. he asked me if I understood what he was telling me that I wouldn't get the car for 3 hours, I called Budgets corporate and the nice people on Main St. had it and gave me a discount, I will never rent from Budget on upper James ever again
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If I could leave 0 stars, I would! Suhail was rude and unprofessional, to say the least! I needed to rent a truck/cube van to move around some deck lumber. Was told a rate over the phone only to drive 50 mins (each way) to find out it was a completely different rate (53.99 more) and that insurance was \mandatory\. They were even charging me a full day and wouldn't letting me rent it for a full day (apparently they were double booking the truck and needed it mid day the day after for another rental) and wouldn't discount or change the rate accordingly I mentioned to the employees that the company I worked for had a corporate account and that I recieve a completely different rate in which they replied that my corporate account/discount was not applicable to trucks...However, they were \kind enough\ to give me a \20 discount\ only to add an OPTIONAL 0 deductible, WITHOUT EVENING MENTIONING THAT IT WAS OPTIONAL AND AN ADDED 18.99 CHARGE, thus neutralizing the so called discount and in turn raising the rental rate instead. Pathetic On top of all of this, the truck was DISGUSTING, stick residue all over the interior as if something was spilled and dirt all over the cabin floor Lastly..as I was returning the truck, the next day, which I drove for just over 100km, the fuel gauge barely move from the 6/8 tank to in between 5/8 - 6/8, after filling 30 in gas, the gauge didn't even budge and they threatened to add fuel surchage... Extremely shady and you should AVOID this location at all costs. DO NOT RENT FROM HERE
I reserved a specific vehicle to attend my grandfather's funeral 5 days in advance. Upon arriving at budget I was informed they not only did not have the car they didn't have anything comparable. I was forced to rent a 4 cylinder jeep as I was stuck in the middle of nowhere. Hold them accountable!!!! If they can't honnor their agreement move along. Make them pay for their lazy or even dishonest business practices. Will not be returning and would not recommend.
This goes for AVIS too. But I've always went to them first when renting a car. Plus the one on upper James in Hamilton has great customer service.
Very professional service. Car was clean and super comfy! Attendant gave excellent advice regarding travelling toll hyway or not given our destination and time of day. Even brought my suitcase to the trunk! Great experience!
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