Mumbai, India
Novotel Hotel Balraj Sahani Marg, Juhu Beach
N/A
+919247020202
I bought two spa coupons for O2 spa @ Novotel Juhu, Mumbai They say that nearbuy coupons doesn't work there with three different reasons on three different days, and still using #nearbuy app for fake marketing. Putting up a complain at consumer forum.
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I wish I could give this place less than one star. This is by far the worst experience I have had in my life. My husband and I had gone here for a couple massage. Firstly the place smelled terrible - like something had died and they were trying to cover it up with cheap cologne. I wanted to leave the moment I had entered but unfortunately we had gift cards and couldn’t back out. The place was also very unclean and dirty. There were stains on the towels (which were also very rough) and lots of red marks and stains on the walls (God only knows what that was - possibly the blood of beaten customers who thought they were going for a massage! Hah!) I had requested to have no one come in while I changed - and people were constantly walking in while I was changing - I had to even tell them off at one point! Now to the so- called therapists who were not therapists but women who are probably professional wrestlers - they had no idea about massaging techniques and started of twisting our bodies (by the way this was an aromatherapy massage!) when I asked them to stop - they started to massage (actually just rub my skin with oil - I felt like I was getting a sunburn everywhere) they climbed onto the table not taking care of my limbs and stepping on me or using their knee to push my leg to the side- when lifting my arm or leg they would lift it very roughly and drop it back on the massage table. I have had a better massage from a Maalish Waali than here! Please please if you love yourself and your massages DO NOT GO HERE!
Not worth it at all. Many better spas available in the same area. Also ended the massage before the promised time.
Didn’t honor little app voucher. Inadequate response by customer service team.
Not worth going. Horrible people at reception desk.
Below average
Deli
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