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Kay Jewelers

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Murray, United States

stores.kay.com
Jewelry store· Diamond dealer· Gift shop· Goldsmith· Jeweler· Silversmith· Watch repair service· Watch store· Jewelry appraiser· Jewelry designer· Jewelry engraver· Jewelry repair service

Kay Jewelers Reviews | Rating 3.8 out of 5 stars (8 reviews)

Kay Jewelers is located in Murray, United States on 6191 S State St #177. Kay Jewelers is rated 3.8 out of 5 in the category jewelry store in United States.

Address

6191 S State St #177

Price range

$

Phone

+1 8012684015

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Offerings

Repair services

Open hours

...
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G

Gorgeousvane BB

Let's start with my wedding ring broke in less than a year. You don't expect for that to happen on a good quality ring, right? I took it to the store to get it fix. When I picked up my new ring, the first thing I noticed the band was uneven. When I told the sale person that I refused to accept the defected ring, he tried to convince me to go for a bigger size of ring. The problem wasn't the size of the ring. Then, we agreed to get a new ring and send it back for a do it right. After a month now, I received a call that new ring was ready for pick up. The first thing I noticed with the new ring was that it looked smaller. Well, I was right. The ring was almost a full size smaller than my size. I got so frustrated and upset abou it. How it's ever possible that after a month they aren't able to get my ring right? I requested to speak with the store manager. When the manager approached to me, she said that they made it that size because someone wrote it in the receipt. The last person I spoke with the last time was the same store manager. I explained her that all what I wanted was my wedding ring back as it was in my normal size and in perfect condition. I don't need to tell her how to do her job. She knows better. She should have taken my ring size or look at my account to verify that the information was right. It doesn't make sense to have a ring size so small that it doesn't fit me. Once again, I requested to fix my ring by using a new one. Also, this time I requested to have only the person in charge to do the job. So, after a month without my wedding ring, the manager told me I had to wait another three weeks to get it back! How it's ever possible that after all this time that they fail to provide my order right, they can't make me a priority and do it ASAP? I do not recommend this jewelry store to anyone. Do yourself a favor and go somewhere else.

S

Steve Adams

We go to Kay Jewelers since moving here. We give Gary a 5 star rating.

A

Athanasia Saltas

Absolutely amazing customer service! I love all my diamonds! Thank you so much!!

J

John Love

I’m not surprised this location is under 4 stars. Incompetence was born from this little corner hole. So well done Kay’s. Ya done diddly did it! Ya lost my business or what ever lol.

O

Omar Bustos

Easy, reasonable price and fast. I was so stressed out trying to look for something for mothers day and to my surprise, I found what I need it. I strongly recommend coming here, the staff was so friendly and helpful.

B

Brandi H

Salesman Gary leaves something to be desired in the manners department. Went to get my ring finger sized today and what should have been a positive experience was humiliating. He referred to my ring finger as a “muffin top” repeatedly said it wasn’t normal (because his wife’s a nurse) and told me to come back once the swelling went down. I didn’t go there for a medical diagnosis but Gary please understand that a woman retains water when she’s menstruating. I would have appreciated a less harsh and personal way of saying the sizing may not be accurate without words like “muffin top” and “not normal.” My poor husband was probably mortified.

P

Penelope Krueger

I enjoyed this Kay's over the one in West Valley. But over all am very satisfied with both. However, this Kays and the young lady that assisted us was very nice and knowledgeable!

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Ryan Holmes

Today I and my mother were racial profiled by the older man with white hair and beard. He was asking questions that were rude and unprofessional saying, “you guys came straight off of a reservation huh?” Would not let us come in till we confirmed how much money we have. We have been going to this location for a long time always welcoming feeling with other employees, and buying jewelry. But this man is a horrible employee with a rude and passive aggressive attitude.

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