Nanaimo, Canada
100 Eleventh St
N/A
+1 2507547711
Our mum has been a resident at Chartwell Malaysia for almost 2 years. Staff are very caring, her roo. Is large and comfortable, and we her family are kept apprised in a timely manner of any concerns. Through the COVID pandemic they worked hard to keep residents safe and family in the loop. When an outbreak occurred they were on top of it quickly and efficiently, containing it and preventing it from spreading. We are glad that our mum is at Malaspina and recommend it without hesitation.
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My sister and I moved our mum into Chartwell Malaspina last week and we have nothing but wonderful things to say about the Chartwell staff and and the facility itself! Our mum was in Nanaimo Hospital and was ready to be transferred to a care home, and so we were doing our best to find one for her. Timing, luck, perseverance and guidance from our mum's doctor, long term community case manager, social worker and liaison and the Chartwell staff made it all happen within a week just before I was due to return to England, and I'm very thankful and appreciative to say the least!! Chartwell is beyond what I expected and imagined a care home to be, and the staff are phenomenal at what they do and how they take such great care of their residents. The facility is clean, cheerful, welcoming right from being greeted by Donna at reception to meeting the lovely nurses, kitchen staff, porters, maintenance staff, etc. and speaking with Greg, Leslie and Lydia in management!! Thank you so much for being such a fantastic place and for being so reassuring to my sister and I. I have returned to England with a sense of relief knowing that our mum is being well cared for. It will take time for her to settle and we know she will under your wings to protect her. I just spoke with her a few minutes ago and she was finishing her breakfast with a friend. Wonderful! Thank you so much, Chartwell Malaspina!! I look forward to seeing my mum and all of you soon!! xx
Honestly its been an uphill struggle dealing with the incompetence. Grievances are ignored issues are never resolved. And no one wants to talk. Theyre afraid to speak out. Sadly there isnt even a advocates speaking On my behalf. Let alone the dozens of unreported incidents. Sort of swept under the rug mentality. Inhouse Dealt with ? Arrogant management is absolutely clueless . Contrarily to what they think or or be willing to Admit to. Institution mentality flows evenly even to places like chartwell. In a perfect world democracy would allow some of us to have a say i, especially in regards to irate nurses.
Terrible place to work. Residents don't have any one on one. Not worth putting a family member in there
Friendly staff.
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