Nanaimo, Canada
650 Terminal Ave #103
N/A
+1 2507533431
Toilets
Wheelchair-accessible toilet
I have had excellent service here over the past few years. The staff are friendly and helpful, as were the doctors. Even when it was quite busy, I always felt listened to and not rushed.
like
Amazing care and customer service. Lizzy and the Doc were caring and thoughtful in numerous follow ups. Amazing communication throughout. Thank you for what you do!
The wait times at this clinic have exploded to an absolutely absurd 2-3 hours. It now takes having booked an entire day off work just to see a doctor for five minutes. I took a friend there to be seen due to an acute dental abscess and they’d closed accepting walk-in patients for over an hour. Because of his pain level and his reluctance to even see a doctor, let alone wait, I encouraged him to ask if they’d at least put him on the list. They refused to put him on the list for over an hour. The wait afterward could be an additional few hours just to get antibiotics, plus the time to fill them. That’s potentially four hours to get medical care. When I expressed a complaint (was not abusive, did not yell, swear or use inappropriate body language), he was told not to return to that clinic and threatened with not receiving medical care at all in the future. This clinic needs either new receptionists or to close. Frankly, it is incredibly poorly managed and has so many negative patient reviews that after 12 years of being a patient there, even I won’t go back. The receptionist who dealt with my friend should be fired and taught a thing or two about bedside manner.
Medical Arts Centre is the only clinic in Nanaimo taking walk-in folks at the moment. I don't have a family doc and have recently returned from overseas. The front desk staff and doctors have been absolutely AMAZING. I have been so impressed with all of the doctors that I have seen. Thank you Medical Arts Centre for being such great, kind and efficient clinic.
Busy place. Line ups, but doctor and staff were terrific. What would community do without this service? Very pleased with my care.
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