Nanaimo, Canada
1250 Island Hwy S
N/A
+1 2507344450
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Assembly service
I'd like to rate this store better than 2 stars, but I can't justify it. This Rona is fine if you don't need assistance with your purchase and you're looking for a really common, high volume item or if you're fine having to order something and wait a week or so. One issue is it's a really small store (for a Rona) and so it has pretty limited inventory. It's the nearest building centre to me, so I go there semi-regularly. I can't tell you how often I've gone to this Rona, couldn't find what I wanted and wound up driving 20 minutes to the far end of town to go to Home Depot. The other issue is that the store is pretty understaffed. If you need to ask an employee a question, be prepared to wander around for 5 minutes looking for someone (beyond the one person at customer service who is usually busy). That said, the staff are always very approachable and helpful. The store is clean and there is always lots of parking. I do not dislike this store, it just doesn't work for my needs as often as I'd like.
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Unbelievable! If I wasn't personally involved in this order, I wouldn't believe this review. The reason is... it is almost unfathomable how many mistakes Rona staff made during our kitchen cabinet purchase. All our cabinet but 1 were listed as in-stock at the store. An order that SHOULD have taken a few days, didn't complete for 3 weeks. The store constantly sent the wrong cabinets multiple times. What should have been 2 deliveries turned into 6, sometimes not showing up at all. If that wasn't bad enough, when cabinets did arrive, the were often damaged. Although the cabinets were a good price, I'd suggest paying a little more and get quality cabinets from another store! (not Lowes, same company) And, I really liked Rona, sad!
Staff is excellent at customer service, the store very clean and organized. I can find almost all my stuff for home improvement here at a good price.
Staff here at Rona are always super helpful. Great place to get started on home renovations.
I would have given rona a 4 star rating until today.April 16 2019.Tuesday april 9th at around 1 PM I received the delivery for my new deck materials.Nice helpful truck driver put the materials where I wanted them and he was on his way.One hour after the delivery I got a call from Rona that the truck was on its way????Its been gone one hour already. The order was complete except 2 of the 2x8x16 Pressure treated boards had reduced tags on them at 11.99 I was charged 23.79 for them???.They were not even Pressure Treated boards as requested.I used them anyway. The 2 problem boards I was charged 23.79.As you can see by the picture their condition was dreadful. At the gate I was told that these boards did not come from them.I wonder how they got on the delivery truck????At this point I have been called a lier by two men in the yard one was the manager. All further coversation was not fit to be published.I was told to get off their property and to never return.I do not think he had to tell me not to return I could make that descision myself. This is my experience with them.I would not bother trying to scam anyone over such a small amount of money.My question is why did they send them??Did some new help load the boards not knowing the difference??
Deli
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