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The Mobile Shop

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Nanaimo, Canada

themobileshop.ca
Cell phone store

The Mobile Shop Reviews | Rating 4 out of 5 stars (5 reviews)

The Mobile Shop is located in Nanaimo, Canada on 6435 Metral Dr. The Mobile Shop is rated 4 out of 5 in the category cell phone store in Canada.

Address

6435 Metral Dr

Phone

+1 2503900462

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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J

Just Jœy

Always come here for my mobile phone purchases. Staff is always fast and tentative to my needs. Not to mention they also in some cases work with superstore which offers optimum points on occasion through various offered deals. Would suggest the mobile shop to anyone!

J

Jaymee King - flow

If I could give negative stars I would. Single worst customer service I have ever had, after months of going back and forth between where I live on Gabriola and the store (3 hour commute each time) they are STILL causing issues. They have wasted so much of my time and money, signed me up for a provider that I couldn't stay with because my house is in their extended service zone. Took me 3 weeks of coming back every weekend to get to that point and I had to pay almost 200 just to correct this mistake. They did not properly sign up my account number with my email for the new provider so that was hours spent on hold with the company to correct that. When I returned the phone they did not credit the cost as they should have so now I have a 1,500 bill that I will once again have to travel into town to dispute because it is their error and the company can't fix it. I have dealt with multiple employees at the store and still somehow have had the worst experience getting a phone. Do your self a favor and do not come here if you value your time and money. I am in contact with their head office and will be submitting formal complaints after I return to dispute the newest issues they have caused.

I

Island Girl

Great Customer Service and help with all that technical stuff

A

Audrey Becker

My guy and I needed a quick switch from one provider to another, and a new cell phone for me as my phone's screen was shattered and the speaker was malfunctioning. Akhil was thorough, accommodating, light-hearted, and patient with us. **I noticed that regulars act like they didn't have to wait for service. To regulars who go here frequently, please ease up. The worst part of this experience was the entitlement of other people waiting near us. I would suggest some sort of organization to this little square in the Superstore so that no other newcomers have to feel second class like we did. That was awkward. However, once we got to Akhil, who continued to acknowledge us while we waited, he gave us undivided attention and kindness, and great deals. Thanks, Akhil! :-)

M

Melissa Bingham

We came in to set up a new plan for my parents and we surprised by the knowledge of the staff. They listened to our needs and exceeded our expectations. We went to the superstore location in nanaimo and we given a free case as well as 150 worth of PC points to use in superstore. It was quick and easy for my parents to get what they needed.

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