Nanao, Japan
Wakazakibu-3-1 Wakuramachi
N/A
+81 767622323
During corona I was expecting bentos to be served for breakfast and dinner but we had great, fresh and hot meals. The room was clean and large, but the amenities like ping pong were closed early. There is no game center which was a disappointment.
like
The new rooms with in-room onsen bath are well equipped and spacious. The staff was able to communicate in basic English. Breakfasts and dinners were delicious with the menu changing every day. There is a large shop with local delicacies and drinks in the lobby.
Reservation staff was able to communicate in English by email. They also have very helpful and attentive English speaking staff. My train was delayed by heavy snow and they were able to accommodate and picked me up at the train station. Excellent food and sea view of Noto island.
new rooms with private onsen refurbished in 2017 are nice with gorgeous sea view and massage beds - weird and sub-standard meal services: courses were served in disorder manner and long intervals, we were informed halfway through the meal that the kitchen has forgotten to prepare our wagyu beef shabu shabu which is very disappointing. The hotel did not offer any compensation or refund for the beef and simply deleted our course from the menu. Never seen anything like that for japanese hospitality before. - hotel generally very old and outdated - public onsen lacks sea view despite its promotion (view blocked by rocks) - price too steep, many better alternatives nearby - wifi not working at all
Overall experience was really good. One of us couldn't eat fish, and they accommodated our request and replaced sashimi with beef (I emailed them in advance) . Also they upgraded our room to a partial ocean view and much bigger room. Hot spring is located in front of the ocean and the view was very nice. Finally they picked us up at Wakura onsen station and dropped us off at the bus terminal for our tour the next day. We'll stay there again when we visit the area.
Very good customer service. Quality food, good sake and nice spring water.
Really nice onsen!! Great location and the rooms are beautiful!!
Very nice, they upgraded our room and took very good care of us
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