Nantwich, United Kingdom
36 High St
N/A
+448457888444
Excellent service and advice every visit. Staff are friendly and helpful.
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I have read previous reviews and felt that a new review was necessary. The counter staff are overworked because other banks have closed in Nantwich. They are always friendly and helpful. Many of the other comments are reflective of the company not the branch. Users should recognise the need to support the local branch or else it will close and banking in Nantwich will become faceless. excellent service requires praise
Extremely friendly staff.
I am completely amazed by the inconsistency of NatWest as a whole! This branch has ludicrous opening times, and the branch "manager" lacks any concept of customer service. The online system for applying for accounts is also a shambles. Manchester Deansgate branch staff were at least able to give us the correct documentation (which the automated online system did not), and by the time we could get an appointment to see anyone to finally sort out our application and get our account open, the application had closed. It was only thanks to the efforts of the staff at the Crewe branch that we managed to get our account open - at the cost of having to go through another credit search.
Friendly, helpful staff who are sadly overworked and under pressure. Too few counter positions available leading to long & frustrating delays in queues. Branch suffering from removing frontline staff in favour of forcing customers to deal with ATMs or going online. Sometimes, you just want to do business with another person.
The staff are extremely friendly at all times. However very often there is quite a long wait and extra teller spaces are not opened, particularly during lunchtime. The reviewer who judged a bank because it closed at 4.30 I find senseles. I remember when they closed at 3pm!!!!! Get real.
If you’re a teenager, don’t bother trying to set up a bank account here because you will just be let down. I went to this bank three times, hoping to start a bank account, and each time I was told I needed different documents to prove my address etc. The mere fact that my mum and I have different surnames, which I thought was a common enough thing, was enough to confuse them. Not only were the staff unreliable and clearly unsure what I had to do, they were also incessantly rude and ignorant, especially the manager, putting across that I should know exactly what I need to do to join, even though every staff member we spoke to told us something different. I shall not be trying for a fourth time, if I can’t trust them to know how to join the bank, how can I trust them with my money?
Had to come back 3 times to change signatories on an account. Waited every time to see someone. They gave me the wrong paperwork first then lost the correct ones I did fill out. Typical bank no concept of customer service.
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