Napoli, Italy
Via Sedile di Porto, 28
N/A
+39 815276395
Forgot to review this hotel when we stayed in January... It was exactly what we wanted for our stay in Naples. Close enough to walk to everything, in a safe area, and for an affordable price. Very clean & one of the largest bathrooms of our entire trip (even compared to higher star rated hotels). Breakfast was light & just right for us, especially the fresh citrus & pastries.
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Absolutely disappointed with the property management, without even arriving there yet. Due to some personal unforeseen circumstances we were unable to arrive to accommodation next week and few days ago I've tried cancelling the reservation (cause we've booked with free cancellation till certain point). I've personally communicated the situation with the owner and have explained we're going to need to cancel the reservation and explained the reasons. He replied to me in Italian, knowing I don't speak this language (and prior to cancellation request we spoke with him in English so I know he speaks it perfectly), so I accept speaking in the language I don't with me as a very rude move. What is more, even after asking one more time, and explaining the reasons again, he didn't respond anything at all and just proceeded trying to charge my card several times, in which luckily he was unsuccessful. I'd definitely not recommend this place after such a poor communication and I'm very glad I didn't arrive there with my family. Very rude and sketchy personnel.
Very welcoming place and the room was clean and well maintained. The staff were very friendly and helpful. I would definitely recommend this hotel. Thank you for the excellent service.
Hotel area is good as it's not that far from city centre. There are shops every road and corners. It's easy to find places to eat and even supermarket. Breakfast is very limited selection at a small area. Room gives a star! Very spacious for a standard room. Everything is working from AC to keycard. Bathroom is also spacious. Room is clean but can be cleaner. It's an updated hotel. AC is new and room is always cold. Warning ask for the price of the parking. This is the second city where the hotel will get someone from the outside to park your car at a private garage somewhere. We were told the price was 25 euro per day but the last day we were informed 30 euro per day. My advise pay in advance and get a receipt. But we were on our way out, so no discussion and we paid as agreed. I would choose another hotel if I am coming back again.
Nice and clean Hotel. Rooms are quiet and modern. Fast wifi available.
The location was good- near the University metro stop. Staff was attentive. The free breakfast was good. Air conditioning worked well. However, my bed wasn't comfortable, and I was only provided a thin sheet. Rooms are very automated (everything's controlled from a touchscreen wall panel), which is cool- until you try to sleep, and the LED lights keep the room bright. There also wasn't a curtain of any sort over the window, so when the sun rises, it gets bright. Good place for the price, if you're not sensitive to light- though I might spend a bit more next time to get a better night's sleep.
Hello. 1 a bad experience. ((about the hotel is a beautiful structre, a wonderful designer, very clean, in a beautiful area. really affordable prices for everyone. and I also had a little discount.like an hotel 5 stars)))((nobody can complain about the hotel. many reviews are defamatory)) Just only sad problem, I take a a single room for an English friend, after spending a day out we came back to the hotel to put the bags. I helped my friend. the reception staff informed us that only one person could enter the room. I asked if I could kindly help to carry bags in the room. as soon as we got back to our room the staff phoned us in the room and advised that I had to leave my friend's room. the staff thought bad about us, maybe we thought we had to do something about sex.the reception staff made me feel very uncomfortable, I was ashamed because we discussed in front of a customer. I advised the staff that I was a good smart guy and I am a friend of the hotel owner. but the staff mocked me, I was ashamed. he was a patently homophobic person.(night staff.) Thank you.
We loved staying here for our vacation in Naples. No complaints. A 5 star rating for a great 3 star hotel.
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