Napoli, Italy
Vico Pallonetto Santa Chiara
N/A
+39 815802152
Very poor service indeed. Not trustworthy or reliable.
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The hotel is clean and the staff polite. The room was big and really nice. However the kitchen was not equipped well and had nothing to cook even if the oven was really nice. The pool is amazing and is the main reason I would recommend the place
Cancelled reservation without notifying us. We found out when were supposed to be checking in.
Internet did not work seemed there was no staff committed to fix the problem.
Horrible place, absolute rip off, disgusting standards, rude and arrogant staff, in a really dodgy part of Naples, better off using Airbnb and staying near Amalfi or Sorrento. The hotel itself isn't near any of the sites, they say a 'historic part of town' it's not it's a back alley hotel surrounded by very bad street art making the whole area look run down. I've stayed in a hostel in the red light district with more going for it than this cesspool of a hotel.
breakfast could use an upgrade...but everything thing else is very good.
This hotel is very modern, and is completely juxtaposed with it’s surroundings. It’s located among tiny and quaint streets full of small shops, eateries and takeaways. The only downside of the district is that some streets are littered with evidence of drug use. The location also make it almost impossible to find. Whatever you do, don’t follow your satnav, or try to navigate to the hotel using its address on Via San Giovanni Maggiore Pignatelli. The hotel is actually located on Vico Pallonetto Santa Chiara, just off Via Benedetto Croce. Once we had found the hotel, the staff were marvellous, going out of their way to help us. The hotel itself though is not great. The WIFI didn’t work and the shower flooded within seconds of turning it on. When we told staff that the entire bathroom was flooded they didn’t seem surprised and weren’t able to help, despite being very nice about their lack of power. The swimming pool is open only from 10-12 although it is super clean and well equipped with floatation devices. Breakfast is all prepacked, preserved foods; but they do serve absolutely great coffee. We only used this hotel as a one night stop over, but I am sorry to say I can’t really recommend it.
Great hotel, great staff and fantastic location!
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