Napoli, Italy
Viale Comandante Umberto Maddalena, 192
N/A
+39 815955406
It is an ok hotel for the right purposes... Keep in mind this is not meant to be your holiday with a swimming pool hotel to spend a week on. This is a convenient and budget hotel for the ones that arrive late on a flight or have an early flight in the next morning type of hotel, and for that it is perfectly fine! Found the hotel clean and staff friendly, and the breakfast was pretty decent. It is true it is located in strange neighborhood and it is a bit isolated of any shops or restaurants, but it is not a problem for anyone driving with the convenience of the free parking. It is also very very close to the airport at 10min walking distance. The sound proof is not perfect between rooms and it is close to a busy road (if that matters to you) but we found the hotel to be clean and not smelly like many other reviews (maybe they addressed the issue already)
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A nice room for the price. You get actual keys for your room. The room had a skylight and a remote for the ac/heat.
ideally located, close to the airport and the train station to reach your destination. Very correct service, very professional staff.
Definitely not an upscale place...but for the price it was outstanding. And the breakfast was very good. The service was good and really helpful for options to get into town.
Staff was very friendly and helpful, but the rooms were not very good. We changed rooms after the first night because the bathroom sink was blocked. We moved to another room and although the sink was okay, it had other problems. Short walking distance to the airport.
This is a scam ! Horrible stay here with an ice age old room decoration and bathroom. If only it had been at least a bit clean ... Clearly not the standing of the star rating and believe me that the staff in the evening is as creepy and unpleasant as the place. Do yourself a favor, go elsewhere.
I actually didn’t stay in this hotel, but I had enough disgusting experience with them which made me insisting to write this review for other travelers; I previously booked a 10 days Naples holidays before the COVID-19 started, after the entire Italy being locked down on 09/03, all other hotels I booked, had offered me to refund my reservations in full, despite a restricted nonrefundable rate booked; However, for this hotel, they were refusing any cancellation and modification for this booking until 21/03 which was very uncommon compare to any other hotels. On 22/03, they offered me a voucher to be used in the future, but still keeping refusing my request to have the money back, I can’t understand this from the customer perspective, but I somehow can imagine how badly this pandemic had hurt the hotel industry so I would not bother myself to warn the public to avoid this place in the future: what made me really fed up, is their customer service and management’s attitude; 1, from the very early beginning, my email was only answered by some uncultured staff who didn’t even know to put their name on the email they were tapping; the bad-manner they had represented was simply shocking like I stole his or her last 6 month’s salary. 2, after requiring an answer from a management member, with even no single apologies on how the staff was writing to me, they showed more than enough to me what is unprofessionalism: all the email was answered nicely by “by law we cannot refund you money but only a voucher” with the same copy paste every time, with no any further explanation on their mentioned “laws” and facts, they simply react that the only English they are able to understand, is this sentence. Definitely a place to avoid if possible, more than terrible experience without even staying in.
Good only for an 'emergency' one night stay, very small room for 2 persons (2 sides of the double bed touching against the wall) , walls too thin, we could hear every single move from next door, no windows, only cold water in a small, outdated bathroom. At least breakfast was not bad compared to the rest.
Deli
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