Narellan, Australia
326 Camden Valley Way
N/A
+61435077786
This evening I witnessed disgraceful customer service by a worker in this business. While browsing I overheard a young lady with a young child asking about warranty and repairs on her ring. The sales person was dismissive and rude, lacked complete empathy for the young lady and after seemingly being quite pleased that she had reduced this young lady to tears then called security on her! Working in customer service myself I found this extremely appalling behaviour and found no reason for this interaction to have escalated other than the woman behind the counters aggressive nature. Perhaps some training and/or mentoring of this salesperson is needed or find staff that actually enjoy their customer services role.
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The ring looks amazing!!! Thank you so much for all of your help and outstanding customer service. I was unsure if I'd have the ring on time, but you made it happen before schedule!!! Thank you for making this special occasion worry free and memorable!!!
I have just found my for life jewellery retailer. Exquisite pieces and excellent service. Highly recommended
I went yesterday with my partner just before they closed at 5pm (Approx 4:50pm) Politely I asked if it was still ok to see an engagement ring in a certain style. Immediately I noticed the female assistant wasn't warm and welcoming and saying that the ring needed to be custom made. I proceeded to ask if I may see something in that style. She kindly showed me but that's when her attitude kicked in. In front of my partner she asked if I had a budget, I told the assistant I did, but I didn't say. My partner pointed a ring she liked and the female assistant said the price out loud where I pulled her up and whispered to her if she could please not reveal the price in front of my partner but to tell me instead. (That's fair enough I'm sure no one wants to tell their "soon to be" what they paid). Sadly her lack of customer service and not realising that this is a special moment keep telling us to do "research" on google. What she didn't know is that I know a little bit about diamonds (Close friend was a jeweller). The only thing that saved them not receiving a 1 or 2 star review was that the gentleman working there was more attentive and polite as we left. Needles to say my partner and I were not impressed and perhaps they might have amazing quality products, but I will always purchase from someone who has genuinely served me well.Especially when shopping for a decision you're making for the rest of your life. I don't get offended easy, I'm just hoping they take this as constructive criticism and maybe the next couple that enter may have a better experience than what my partner and I had.
Excellent Experience. Staff were honest and easy to deal with. The custom engagement ring & Wedding bands was precisely what we wanted, faultless and affordable from Precious Jewellery, and we couldn't be happier with the high quality of their work was just perfection, and their service was outstanding. The team are so knowledgeable and professional. I recommend Precious Jewellery to all my friends and family!! We look forward to returning to repair & purchasing more jewellery in the future. Very Highly Recommend!!
They don't deserve any stars, I am so annoyed by what they did to my rings. I took my engagement and wedding ring in to get fixed. My engagement ring had a broken band and I asked them to check my clasps on the solitaire diamond as well, put a diamond in my wedding band. 2 weeks later I received them, I wore them for 2 days and noticed my diamond in wedding and engagement ringsball gone only holes. After 44 years of wearing everyday nothing had fallen out. I went back and demanded they fix properly what I have now is a horrible diamond that looks like glass and engagement ring half gold and silver. Every time I look at them I am so annoyed that they could not make it the same. I had pictures and exact size of solitaire diamond which had been valued a few years before but they didn't want to look. Why these all fell out after I took in to get fixed makes me wonder why they touched my diamonds at all they should have fixed the clasps only. Will never ever go there again
Very poor customer service. Doesnot deliver what is promised. Very rude and impolite people to deal with. The jeweller is much rude and doesnot stand to what is promised for custom jewellery. Please donot waste time in this store as it’s bunch of rowdies who are working there who have no basic manners. I would not even give one star.
The best service I have ever received from a retailer. The staff went above and beyond my expectations to help me and explain everthing in detail especially when other stores failed to try and help. Very friendly, very honest and very fairly priced. An excellent experience and will go back in the future. Would highly recommend this jewellery business to anybody. Go there first and you wont go elsewhere!
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