Nelson Bay, Australia
91 Magnus St
$$
+61249849400
N/A
Joyful and pleasant people to talk with. Always with a smile
like
Love coming here all the girls are nice.Always greet you with a nice hello.And the coffee is always the way i like it. Most of all coffee is nice. And when leaving they say have a nice day. When there able.
Great service - served by the same girl almost everyday while on our holiday. Always happy and very friendly! 7 days in a row for us.
We just went to Gloria Jeans this afternoon for a coffee with my mum in law and a friend. And I have been a loyal customer to this shop and so my other family member and friends. My mum and me decided to go to toilet first before we order. As we head to the toilet the staff said " Are you guys gonna order? " And I replied"yes". So we proceed to the toilet. When I finished and got out from the toilet, my mum went out the shop and so I asked the staff, " where is the lady that was with me went?" and the staff said, "outside".And the staff said "Are you gonna order?" And I said yes, I'm just gonna go outside and find my mum and friend". And then again for 3rd time the Gloria Jeans staff ask me "are you gonna order?. This time I really find it rude to ask me 3 times. I said to her, "I already told yes we are. Do you really have to ask me 3 times, Im just going outside because I need to find them and ask what they want. My friend was just in the nearby post office shop. And I told her to find us in Gloria Jeans beforehand. I think I was treated rudely and in a shameful way. This shop doesnt deserved to have an award (I saw they got an award posted on the wall). An award should be given to overall customer service not just because they make good coffee but how they treated their customer especially their loyal customer. And as far as i remember it was the first time i ever used thier toilet. But really to have a customer service award you have to have a kind heart even to strangers. And if they really just want the customer to use their toilets they should give their loyal customer a card to entitle them to use the toilet. If every single item I have order in this shop will entitle me to 1 use in the toilet I have more than more than 100x entitlement to use thier toilet. This is not the shop that deserve to be patronise. Im not going to this shop ever, because I like to go to the shop who cares even to strangers.
Do not go there coffee is no better than McDonalds food was ok
Very good service and beautiful hot chocolate
Great service, good coffee and convenient location
Free Wi-Fi on demand, very nice staff, good tea!
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