Nelson Bay, Australia
1 Alinda Cres
N/A
+61 413992328
Wheelchair-accessible entrance
We have just finished a week's stay and were very disappointed in the state of the house when we arrived. All windows, window tracks and screens were very dirty and screens had holes in them. Making sleeping with windows open not possible. Exhaust in kitchen was caked on with Grease it leaked into our food which was being cooked. Exhaust fans in bathrooms were thick with dust. The shower head in the upstairs bathroom leaked constantly and not a few drops but a steady stream. Shower is in need of a major deep clean along with most of the house. The house also states there are multiple TVs but when we arrived there was only 1. We were unable to watch DVDs or play and kind of gaming console. The house sleeps 12 however the kitchen didn't have adequate crockery. Aside from the above the house is in a great complex with great features such as the pool and tennis court. A nice walk to the marina and beaches.
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we stayed on this property there from 1st to 3rd of February, had the worst experience ever during our entire stay.First of all when we arrived there, our hot plate was not functional, it took us almost 1 hour to get someone over the phone as they are keep transferring the call and they were too rude and less friendly.We were to promised to sent someone to fix this issue but unfortunately they did not take any immediate action neither we have received a courtesy call form them. We end up eating in the restaurants with no choice left for two days which cost almost 360 dollars for two days and the food we have brought from Sydney had to throw in the bin.It was a very disappointing for us and has ruined our holiday.
Good location, well maintained, beautiful gardens, great facilities, 5 min walk to beach
Swamp estate
Its a house that I cleaned
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