Nelson Bay, Australia
39 Stockton St
N/A
+61 249811722
Toilets
Wheelchair-accessible toilet
Service not great. Phone service appalling. 25 minutes trying to get someone to answer at 10am on a Thursday is silly. Some rude doctors. However, a couple of the doctors are great.
like
Made a appointment only to show up early and be told oh we had to change ur appointment and didnt get a chance to call. Made it a week before but ok. Went to the plaza got to see another doctor. Thankfully i never got that call for my appointment and wont be goin back staff was rude. I understand that with covid its a crazy time but maybe try not to mock someone as they leave wait till they have gone.
I have been with Bay Medical Group now for 7 years since being advised to relocate from Sydney for medical reasons. 4 years ago I met Dr Kertesz who turned my life around and still is. I am a Chronic Pain patient and after being under supposedly 4 top pain specialists from the Sydney to the Hunter who has me over medicated with no quality of life telling me at 40 “this is your lot love with it.” I was devastated and no matter how much I fought and argued with the specialists that this was no life and begged them to help me it was not until this amazing Dr stepped into my life and was not afraid to take on the challenge with me. It has not been and easy road and the next stage will be harder but anything is better than being a zonked out zombie who could not even leave her own house. We have decreased my medication and changed it considerably. I won’t lie and say I struggle at times but when you have a reasonable grasp of what is wrong with you, you know that it does not matter how much medication you take you are lucky to get 35% relief at the best of times. If you can deal with that reality it does make the rest of it a lot easier. It also makes it easier having an awesome Dr like Dr Kertesz there who you know is in your corner fighting with you as well as Kirsten Hides from Allied Health as a clinical pshycologist who allows you to vent when when it get too much. The staff at Nelson Bay Medical Group are so beautiful; caring and amazing also that it does not make you feel so alone on a journey like this. You are the best and I am blessed from that day I walked in your doors. Thank Dr Kertesz for always being you and thank to the rest of the team for the amazing job that you do and the smiles you always have for everyone.
This practice would only see me if I paid them 80 as I am a visitor to the area. It did not matter that I hold a DVA Gold Card and am an ex soldier. It is any wonder that emergency departments have to see people for other than emergencies. Fortunately I found another practice that. Respects my Gold Card. I will pass this on to DVA
Useless
Very helpful staff and doctors
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