Nelson, Canada
298 Baker St
N/A
+1 2503525321
Wheelchair-accessible car park
Cash advance
The staff is helpful and friendly. I find it frustrating that you can seldom get a hold of anyone at the branch quickly for simple questions. It sends you to a call centre. Far from ideal in my opinion but cheaper for the company. Unfortunately it is all about the bottom line.
like
Tellers have always been extremely nice and helpful, surpassing my experiences when I was at another bank in town.
Jen is the BEST! She always goes above and beyond to give the best customer service. I am never let down when I see her. 10/10 service
Worst bank service within the 2 months period of time they deducted 50 dollars from my chequeing account with any information. I try to call then they shows always busy ... I don't understand why they doing this. Even they told it was free for 1 year. This is not fair what they done.. last they deducted 15 dollars in the name of performance plan...so I stopped their going with other bank now I am feel ok with other bank service.
I would strongly recommend shopping around for an alternative branch. My dealings with this branch have been extremely frustrating. I'm in a joint mortgage situation and this bank and branch is unfortunately used by my mortgage partner. From the inception of a simple mortgage process, it was fraught with delays, mistakes, lack of communication, and the list goes on on on. I'm so happy that my primary banking needs are not handled by this bank or this branch. My advice would be to shop around and find a bank and branch that offers basic good customer service and appreciates the business you are bringing to it.
Deli
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