Nepean, Canada
3160 Greenbank Rd
N/A
+1 6138252902
Toilets
Wheelchair-accessible entrance
We have brought all of our animals here (3 cats and a dog) since we got them, and I will never take them anywhere else. We recently had to put down our almost ten year old dog after a month of extensive tests and medications to try to find the cause of his symptoms. Dr. Petroff and the rest of the staff at Greenbank Animal Hospital were absolute rockstars through this difficult time, and offered us nothing but the upmost professionalism and compassion. I will continue to recommend this animal hospital to anyone who has pets.
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Fabulous service. Our little guy managed to scratch his eye but following vets advice he has healed quickly and is back to normal! Friendly and helpful staff. Definitely recommend.
EDIT: Thank you for your reply, I have changed my review as truly the Veterinarians are wonderful and care about our little family members. While I still think the support staff could use slight (Very slight) improvements, it's only from a constructive criticism perspective. No one has been rude, just could use some stress management training. It's a rough time for everyone and I do appreciate and empathize with the way they are handling new stressors. Thank you again! I've had very good experiences and also not so good experiences. The staff is knowledgeable of that there is no doubt, but if there is an emergency I don't believe they're staffed well enough to handle them. My cat was very sick and we knew, based on previous appointments that it would/could be critical. We kept her comfortable at home but when it came time for her to see the vet, it was very difficult to get on the phone with a vet and also get an appointment. In the past, I've never had issues with emergency issues before, so I feel that this is mismanagement on the organizing staff. In addition, while I find the front desk staff friendly when you're in person, I do not find that is the same experience on the phone. No one is rude, but could benefit from learning how to talk with people who feel as though they're in crisis. Overall a positive experience, but it feels rushed.
I’ve been bringing this good boy here since I got him and he’s been quite clumsy so it’s been a blessing to have a vet that cares about him like he’s their own. We see Dr. Sinclair and love her.
The vet and staff were wonderful. Have brought my greyhound here and cats too. Always good care, friendly service. 5*'s
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