Nepean, Canada
540 W Hunt Club Rd Unit B
N/A
+16137278080
What a disappointment!!! Our window order was a complete disaster from start to finish. Nothing but empty promises!! We have renovated three homes for ourselves in the past ten years, all exclusively with Pella windows. I can say with absolute certainty that their quality has fallen dramatically!!! These three pictures are from a single window. Fit and finish is terrible. At least half the windows in our home were manufactured incorrectly. Pella did an awkward and disappointing on site repair. They never finished the repairs despite numerous inquiries. Fortunately we are well equipped to address this matter through civil litigation. If your thinking of using Pella for your project find a good contractor but more importantly an excellent lawyer, you’ll need them!!!
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A high quality product installed as and when promised. The sales experience was very good, in that it was professional, low pressure and even enjoyable. Collin Koorzen worked hard to give us what we needed, instead of merely selling us windows. The finished product is exactly as promised. Can you tell we're very pleased with the entire experience?
I recently ordered the Pella Architect patio door through Jeff and I was very pleased with the door. It was delivered on time, it's great quality and the service was excellent. We shopped multiple companies and we are very happy with our decision to go with Pella.
We visited the Ottawa showroom the afternoon of Wednesday, November 11th and waited 20 minutes or so while the single person working helped another Customer. Consulted with Colin A. about purchasing new front doors, we had a good idea what we wanted so inside 15 minutes we had chosen what we wanted. Colin took down all details and assured us we would have a quote the next morning. Waited all of Thursday...nothing. Called Colin Friday morning, he had been overwhelmed with his workload but would have a quote to us by noon. Friday by noon...nothing. Wrote an email to Colin Friday afternoon...no response as of Sunday. At this point we would never purchase anything from Pella based on the experience to date but just beware, not a well run or well staffed business.
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