Neuchâtel, Switzerland
Espl. Léopold-Robert 2
N/A
+41 327231111
The bar was already closed at 6:00 p.m. even though the homepage stated 01:00 a.m. The restaurant was fully booked. The aim of this booking was to be able to eat in a restaurant, as due to Corona measures, eating out is only possible in hotels. When booking, you get a voucher for the restaurant that you cannot redeem. The restaurant voucher is not valid for room service and a surcharge will be charged. The room service menu does not include the same offer as in the restaurant. For vegetarians there is only one club sandwich on the menu. Under the circumstances, I cannot recommend the hotel at all.
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ATTENTION! The hotel advertises on the homepage for direct bookings with a restaurant voucher of Swiss Francs 100.00. They told us that we could not take a meal in the restaurant at check-in because the entire evening was fully booked. During Corona, one has as a guest no possibility to go to another restaurant to eat! What is this?! When making the reservation and the voucher, it did not point out that you have to reserve a table. So we assumed that the hotel would guarantee us dinner. Not even at the bar, we could eat something small! So then was strictly referred to the room service without a voucher and then still with a surcharge of CHF 5.00 per service! Really!?!?! We then had doubts whether we will get breakfast at all then the next day. But this they could guarantee us again. At breakfast, four tables of 2 people each were occupied in the entire room. In total, about 50 people could sit there. As if there had been no room for dinner! We felt quite fooled. Never again!
The room needed to be renovated.The wallpaper was ripped. We were 3 people and only 2 sets of towels were provided.The coffee mugs were unclean. In the dinning room there was no kids menu. Food was overpriced. The service took to long. At Breakfast, by 9:30 much of the food was finished.
Very nice room but more than 2hours wait for room service and poor food quality...
Nice view from the top of the building to the lake as well during winter season. Elevated prices compare to other local bars. Service has become better then a year ago.
Fantastic location with one of the best Roof Top Bars I‘ve ever seen. Very stylish rooms with a great view over the lake Neuchatel.
I was at the bar at 6th floor. The view is amazing. You have a beautiful view over the lake of Neuchâtel. The staffs were very nice and friendly. The cocktail was a bit expensive, but the prices are normal for Switzerland. Furthermore, it is also possible to order a snack. The best possibility is to sit outside so you can enjoy the view. But there are also possibilities to sit inside. The toilets were clean. Moreover, I would like to mention the interesting lighting inside the elevator which takes you to the 6th floor. All in all, it was a very positive experience and I am looking forward to go there again.
We mostly visited the restaurant/bar for the view - and what a view it was! With the fresh wind, it felt almost mediterranean. The staff was very helpful as well, and they served some delicious cocktails. Their tapas however were dry and the portion size simply too small. Still, a great place to visit if you're looking for a great bar experience!
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