Neutral Bay, Australia
1/20 Young St
N/A
+61283977903
I wouldn't recommend. First time getting my border collie groomed here and the experience was less than impressive. For a simple groom it took 3hrs. Upon pick up, the lady had shaved my dogs fur where there was matting instead of brushing/washing it out - i could have done this myself, but thought they would have untangled it instead (which you'd think someone who works with dogs would know you don't cut a border collies coat as it causes more matting). The groomers less then delightful attitude didnt help the experience either
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Beth at Petbarn Grooming in Neutral Bay is the best! My golden Retriever (Hachi) never looked better - she did such a great job! I will certainly be going back
Great store with one horrendous staff. We shop here regularly but consistently had bad experience with a brunette that works here, the other staff are absolutely lovely. The brunette is very rude and unhelpful, with a holier than thou attitude. I’m encouraged to write this review after so many other similar complaints, I hope someone in management speaks to her about her behaviour.
Horrendous grooming of both our dogs a few months ago. I've been meaning to write this review because both our dogs came home so traumatised I would never go back. Staff were very apologetic at pickup about a stressful afternoon. Pickup kept getting delayed and they were there for many hours longer than they should have been. Both completely distressed by the time I picked them up and spent the evening hiding behind our couches. And our dogs LOVE company. I should have had a phone call if my dogs were getting distressed with other dogs behaviour. What happened there I'll never know. They were then just shaved so short all over as if it was too hard to try anything else, there was zero styling involved. One had a deep cut under his armpit and ended up at the vet and on antibiotics for weeks. Neither looked like their nails were trimmed or ears cleared. Honestly the worst in our many years of grooming.
Great service by friendly and helpful staff. Obviously very pet friendly shopping. Bought a new harness for our puppy but turns she doesn't need it yet...
The staff here are so friendly and helpful and they have a great range. Also when my pup didnt like her food they swapped it no problem. They also price match on their products which is awesome.
Extremely good customer service. Even though it was closing time, the store staff were still upbeat and helpful. The groomer I had was experienced, friendly and gave my dog a great makeover.
Amazing service and Always with a smile! My dog BUDO loves this store as much as I do, the store Manager and Maddie goes above and beyond to make us feel welcome. 6 Stars!
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