Ringwood, United Kingdom
Crow Arch Ln
N/A
+441425478936
Very helpful, knowledgeable chaps. Always go the extra mile to help you out.
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Big thank you to Aharon who sorted out an issue with my Interphone sport unit. I found them very helpful and knowledgeable about the products they sell.first class customer service. Thanks again Brian
Seem a friendly bunch with great stock and superb customer service.
Not good. After paying over 300 for a new Shark helmet, a fault with the top layer happened, moisture? Stone chip? Not entirely sure. So after remembering Shark offer a 5 year Warranty with their products, I emailed customer service and sent them a photo of the helmet and the damage, got told to send it off via the store I bought it from. I carefully packed the helmet insuring no extra damage was had and left in a safe place in the store for Nevis’ courier to collect. Waited a couple of days and my helmet is sent back saying cannot be had under warranty, if this is a stone chip then okay. Understandable. But the fact that my helmet got sent back with lots more damage then when I sent it off was unnaceptable, simply got told that it would be from the ‘stone chip’ sorry but this wouldn’t of happened from sitting in a shop waiting to be collected. It was either Nevis’ Courier or happened at Nevis. Really not happy and nothing has been made to resolve this as of yet, don’t think I can recommend this bad service or products to anyone unless this is changed.
An extraordinary company to deal with. First rate communication along with excellent customer service. Staff are very knowledgeable about their products and very helpful with advice about my crash helmet. On top of all that they were polite and cheerful. What else can I say; fantastic service from Nevis Marketing! Thank you!!
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