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Royal Pizza House

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New Britain, United States

royalpizzanb.com
Pizza restaurant· Delivery service· Pizza delivery· Fast food restaurant· Pizza takeaway

Royal Pizza House Reviews | Rating 3.9 out of 5 stars (8 reviews)

Royal Pizza House is located in New Britain, United States on 16 Horse Plain Rd. Royal Pizza House is rated 3.9 out of 5 in the category pizza restaurant in United States.

Address

16 Horse Plain Rd

Price range

$$

Phone

+1 8602232565

Service options

Kerbside pickupNo-contact deliveryDeliveryDrive-throughTakeawayDine-in

Amenities

Gender-neutral toiletsGood for kidsToilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible toilet

Offerings

Comfort foodLate-night foodOrganic dishesQuick biteSmall plates

Open hours

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J

Jazline Sanchez

Terrible costumer service! We ordered half sausage half cheese because my boyfriend does not like pork but I do. They delivered a half sausage and half pepperoni pizza, which was wrong, I heard the order. We called to ask them if we can go pick up the right pizza and they were disrespectful, rude, and refused to acknowledge they made a mistake. I went over to the restaurant with the pizza because we were not trying to get free anything or take advantage of anyone, just wanted the half cheese, half sausage pizza. The owner continues to repeat that we ordered half pepperoni and half sausage when we clearly did not, he didn't even take the phone call. They refuse to fix their mistake and disrespected my partner and I. They finally gave me my money after I had I refuse to leave without my pizza or money. Do not come here!!! So many other restaurants who do not take advantage and disrespect costumers like they do! We ordered from there so many times and my boyfriend has been in new Britain his whole life, never experienced such poor service at a restaurant here in town.

N

Natalie

Love this place! My family has been eating there since I was little. I live in FL and stop by everytime I go.

J

Jose Rosado

Amazing pizza! I love it here. Buy buy buy!! .it's delicious! But please update your delivery times. It says 10 AM for delivery please change it to 11 AM so I don't forget and others can have a accurate timing. I wait 1 and a half hrs because I thought delivery was 10 AM. Besides that this place is perfect and amazing! I LOVE YOUR PIZZAS.

M

Mike Jacob

This place is great, I have been going here for years, the wings are to die for literally. The chicken parmesan is always so hot and flavor full I cry. The buffalo chicken grinder is the greatest I ever had and probably will. 7 out of 5 stars for sure

R

Ray Rodriguez

Great service and fast. Great customer service and good food

S

Steven Drozd

Had a party size pizza and it was very delicious. Price was good too.

C

Carlos Arroyo

I ordered online within their website and a hour and a half later the food still wasn’t delivered. I called and they said they haven’t checked online orders until I mentioned it, I prepaid online so I didn’t want to cancel order and having to deal with anymore issues with getting my money back. He says 35 minutes, food didn’t come for another hour. 2 and a half hours just to get a medium pizza delivered. Didn’t get an apology for horrible service, and pizza was cold when it arrived on top of everything else. Never will order here again.

K

K-Lap

This pizza place has good pizza for sure. I understand they have some other tasty food options as well, besides the usual pizza and grinders that are good also. The staff here is nice as well. The knock on this place in this review is due to the location. This is not a very good area. The sad part is I actually think the area has improved a lot over the last few years. If it were not for that, I would probably give a five star review.

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