Carroll, United States
3739 Old Columbus Rd NW
N/A
+16148829922
Oh my word....I had an appointment with them today, not only did they NOT SHOW UP...there was no call as to advise as to why....let's see what the excuse will be....oh...we had someone pass...or tech had a long issue at previous customer house...too late to drive to your location...or...we didn't have the techs info....!!!! If you couldn't make it, ppl understand considering....when you do not have the courtesy to return a phone call or text....well you do not deserve my business....oh let's not forget, you came recommended......WHY?.... a 5% off services or 10 off does not justify your unprofessional ability to reach out......HORRIBLE HORRIBLE EXPERIENCE...I don't need excuses....I need results....oh let's not forget I took half a day off WITHOUT pay to sit here and wait for a no-show...
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Had used this co. successfully for years, but under new ownership customer service is nonexistent. Do not recommend. Called, scheduled a firm appointment, day and time came and went; no show, no call. Left at least two phone messages in following days asking what happened and asking for a call back. Crickets. Nothing. Will never use or recommend again. Sad. Old company was always reliable.
Horrible! Scheduled appointment and was a no show. Called to verify if they we coming \she was going to see where tech was\ never returned the call. Waited 5 hours for service and never showed up and never returned my call!
(Update #2) Response to owner - I was never contacted by anyone from New Buck, so I am confused to how I refused the use of a lift when that was never offered to me as an option? I was very accommodating with trying to give your company multiple chances with no reciprocation back from your end! (Update 1) to review! Ed one of the owners personally came out to look at my fireplace chase cover and said \wow that thing is up there\. He also commented that one of the other owners saw my review and said \he needs to take that thing down\! Ed assured me he would follow up. Two weeks later no response even after leaving him a voicemail asking status! My original review that follows has been completely confirmed! DO NOT USE NEWBUCK! (Original Posting) I think this has to be one of the most dysfunctional companies that I have ever dealt with in my life! I had them scheduled to repair my chase cover that they originally installed. I was supposed to get a call before the tech was to arrive, but instead I received form them saying he did not have a ladder tall enough to reach the chase cover. Day 1 of wasting MY time! I never received a follow up call to reschedule. I figured I would give them a second chance so I called to reschedule. There was some weather in the area on the day of my appointment. I never received a call indicating no one was going to show up. Day 2 of wasting MY time! 2 business days later still no call! After talking with others who have used them in the past I found they seem to be having the same issue with this company after they were bought out a couple of years ago. They along with myself are moving on from this company that DOES NOT CARE about there customers!
I'm not sure what the situation is with New Buck Chimney, but trying to get someone to answer the phone or show up for an appointment is like pulling teeth. Would not recommend.
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