New Castle, United States
299 Anchor Mill Rd
N/A
+1 8777707637
Online estimates
First they tear the grass up in drop off and pick up. They drove in my neighbors yard across from me and put tire ruts in his yard. NO reply when emailing the place. They decided to change my pick up and drop off to new house the day of WHILE sitting at settlement. (Everything you own and need is in this pod) They dropped a pod off for my girlfriend the same day they picked mine up at SAME address but still charged us both the pickup/drop off fees. HORRIBLE company. I will NEVER use them again!!!!!
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They dropped the POD over 2 days late then refused to give extra time to load it before they picked it up. There was no help after multiple calls to their customer support. Everyone assures you that things are being taken care of and they are not. Also did not provider the lock they were paid for.
We hired PODS to deliver two containers and they never delivered the second even after five days of begging them and THREE scheduled \three hour windows\ for the second POD. It never showed up. We had to scramble to find a way to get the rest of our belongings to our new home out of state before our closing on our house in Delaware. We requested to speak to a manager and no one ever called us or emailed us. We received no apology or explanation. They billed us for the second POD that they never delivered too. So along with the countless hours on hold trying to get the second POD, we had to wait on hold for 30 minutes to talk to a PODS rep to get the charge taken off, too. Don't assume that PODS reps can do anything to help either, the Newcastle facility and managers never answered their phones for the PODS phone reps. They basically told us \Good Luck\ whenever we called. Oh yeah, and there were bugs on our boxes when we unloaded them. Honestly, after my experience, I can't believe this company is still in business.
When the POD was scheduled to be delivered, driver would not leave it on the grass because the ground was too soggy. I didn't have a backup plan, or permission to park it in the street, so he took it back to the storage facility. We ended up renting a Uhaul truck to get my household goods from the storage facility to my apartment. it was not nearly as convenient as I had imagined. if I had known what my end destination looked like, I would not have chosen PODs. it wasn't anyone's fault, just something to keep in mind as future customers make decisions.
EVERYTHING about our PODS experience was favorable. Every driver that showed up was professional and extremely courteous. All customer service calls were handled exceptionally well. I would HIGHLY recommend anyone to use PODS. You far exceeded our expectations! Than you! Tommy
Deli
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