New Malden, United Kingdom
5A Coombe Rd
N/A
+442089427777
Used AG Cars Ltd. on 12th July 2014. I booked three executive car journeys on line for the same day. My driver for the day was Ahmed who was driving a very smart black Mercedes which was immaculately clean in and outside. ( not a hint of smoke that lots of cars have!) It was vital that the car should arrive for me at exactly the times I requested which I was very worried about. Ahmed never let me down once! He was there dead on time for every trip. He was a extremely nice and courteous man who opened the car door for you. I felt very comfortable and at ease to be driven by Ahmed and would never hesitate to use this service in the future. It make such a nice change not to be let down by an executive car company that has so often happened to me. Thank you very much for the totally reliable service that made my day go so smoothly!
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feedback wise, your driver was excellent. Really nice guy, the right side of conversational, knew where he was going. Top notch. If all your drivers are like that you'll get a good reputation as a company.
Horrible company! Not to be trusted! Con artists! Lie to you on the phone to keep you waiting! And to top it all off when we called to complain about waiting an hour he argued on the phone blaming us and being awfully rude! This company is not to be trusted awful service and needs to learn how to speak to people! By the way all the good reviews on here about the company are fake its from the company !
Our party highly recommends AG cars. We arrived August 14 on a rainy afternoon near Victoria it took the cab just 15 mintues to reach us .Not so. are AG cars full of London knowledge, but the driver kept a smile and a sense of humor the whole time. He open doors for us put our luggage in ever time we used this company I would reckon that this is the best cab company in New Malden with no exaggeration
Excellent experience with AG Cars. Used for the first time , highly recommended, Nice and clean car, Qualified and professional driver
Good firm, clear communication, able to work with me when problems arose. Special mention to Waqar who was instrumental in working through a booking mix-up outside of his control. Thanks!
Recieved very poor service. Moving out of my flat, order a taxi telling them that. They firstly have to phone me back to tell me the quote. (not too bad so far, I can live with that) They quote me a figure, taxi shows up on time, but driver waits until everything is in the car (and I've posted the keys) to tell me that because of my bags he has to charge me an extra 6 pounds. Disgraceful way of doing business. This was my first and last time dealing with this cab company.
I experienced awful service with AG Cars. They did not show up after I'd booked the taxi, despite the fact I'd emailed to confirm that I definitely still wanted the car and also confirmed by phone call the day before (where AG Cars confirmed they were still coming and also that they knew where to go). We were left in the middle of no where for 1 hour and a half, they only showed up then because we repeatedly phoned them and had to beg them to show up. Apparently their policy is to not show up if they don't hear from you to confirm about 1 hr-45 mins before. Not great if, like me, your in the middle of no where and have no phone reception. Also not great when you'd already phoned them to confirm the day before anyway! I found them to be very unprofessional and unreliable. I would not recommend that people use them.
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