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Bensons for Beds

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New Malden, United Kingdom

stores.bensonsforbeds.co.uk
Bedroom furniture store· Bedding store· Children's furniture store· Furniture store· Linens store· Mattress store

Bensons for Beds Reviews | Rating 3.4 out of 5 stars (8 reviews)

Bensons for Beds is located in New Malden, United Kingdom on Unit C, Shannon Corner Retail Park, Burlington Rd. Bensons for Beds is rated 3.4 out of 5 in the category bedroom furniture store in United Kingdom.

Address

Unit C, Shannon Corner Retail Park, Burlington Rd

Price range

$$

Phone

+442083362302

Open hours

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G

Gaurav Arora

Now that the bed is finally installed, I do like it. However, too much delay in delivering the bed from the point of purchase. Although the bed is great and the delivery was fantastic, I'm not so sure I'll buy my next bed from Bensons. Blame it on Covid if you like, in the end I had to wait 5 months for the bed to arrive. Not acceptable that I moved in a new home and had to sleep on the floor for so long. I also had to chase a few times to see where the updates are on the order.

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Ade Akinola

The men who delivered the bed were very polite and efficient. They put it together very quickly. However, upon carrying the bed uptrend stairs it caught on the ceiling and scraped and paint and plaster off

Y

Yue Catarina

The bed is super comfortable. Mr. Salesman and courier are very polite. The product arrive on time.

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Chris Clifford

DO NOT SHOP WITH BENSONS FOR BEDS! They trick you into buying beds and lock you in so you can't get a refund! I was miss sold a bed with a 48 delivery turnaround. Waited 2 weeks for it. Complained and contacted the store. They said speak to customer service. I speak to customer service. They say its between me and the store. NO ACCOUNTABILITY! I had to call the mattress supplier myself to find out a delivery time. Then when it arrived, it wasn't what we wanted. NO REFUND OFFERED. Only offer 40 day exchange. Can't take my business elsewhere. Stuck with using a company I don't want to use. Customer Service told me to speak to Store Management. Store Management told me to speak to Customer Service. NO ACCOUNTABILITY! THE WORST PART IS THAT IF YOU EXCHANGE FOR A CHEAPER OPTION YOU WONT BE REFUNDED ANY DIFFERENCE. THEY ARE COMPLETELY OUT THERE TO STEAL YOUR MONEY! BE WARNED! NOT EVEN WORTH A 1 STAR

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Ola Wozniak

Exceptional customer service in the store (Monika) and exceptional delivery standards with accurate and polite comunication. Great updates during the whole purchasing process.

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Marcin Marcin

A customer team in New Malden doesn't care about the customer. They didn't tell me about the condition of payment before the delivery. I should pay 7 days before, but I didn't know that there is no information on the agreement, nobody told me about it. Now, I don't know when I'll receive my bed. Also, the customer service of Bensons for Bed has replied for my request after 3 weeks. It's longer than 10 days. Also, you replied that you don't have my details, but it's not true. Everything was in the order document.

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robert Nahrwold

It takes far too long to wait for you to reply 10 days is not acceptable. When you do get a reply it is not a two way dialogue. You rarely listen to the issue at hand and simply give a response and solution the suits you and not necessarily the customer

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Lynda Mathewson

Delivered on correct date and delivery men were rapid and efficient

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