New Malden, United Kingdom
26 Coombe Rd
N/A
+44 2080756112
I would just like to make a personal thank you in regards to my Mums funeral that was conducted from Lodge Brothers New Malden. Our arranger was Alex and i can't even start to express in words how wonderful, polite, kind and amazing he was. From the first moment we entered the branch, it didn't feel like we were arranging a funeral, it felt like we were arranging an ever lasting memory of Mum. I don't think she would have ever expected this and would be looking down at us gleaming. Alex really felt like family at the end and it felt we could trust him with almost anything. He is a real asset to the company and i know i will be highly recommending him. Thank you so much to all of you that gave Mum an amazing service and if i could give more than 5 stars i certainly would. Thank you !!
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I can't express enough how amazing and professional Lodge Brothers were for my Dad's funeral. Alex from New Malden arranged the whole thing and put the best drivers, the best conductor and the best celebrant Jenni on the hardest day of my life. Jenni was incredibly good at her role, her voice is so angelic and soothing and it made the service all the more comforting. The music, timing and the way everything unfolded was truly excellent. A truly wonderful send off for my Father. Please thank everyone who did the service that day. Id give a 10/10 stars if i was allowed, Thank you.
I have recently had my Grandmothers funeral arranged through Lodge Brothers and this was all with the help of Alex at their new branch in New Malden. He was very attentive to my every need and made the process much more calm and supported me in various ways which made the whole process seem that much more reassuring. He was very patient with all my questions as i must have taken a few hours of his time but he made me feel as if i wasn't a burden in any way. Thank you Alex and Lodge Brothers for all who helped me in such a difficult time.
Lodge Brothers New Malden whose staff were so kind, thoughtful and dignified at my son, Kevin's funeral on 8th October 2020. They were all attentive which helped me to keep strong. The arranger at New Malden Alex, organised a beautiful service and i wouldn't have changed anything. The precision, thought and effort that went into the arrangement for my son was perfect in every way. It was a very emotional and comforting service. This provided a great comfort to me. The service was highly praised by everyone that attended. Thank you so much as well to the Gentleman who were very dignified on the day and polite and also Victoria who gave me a smile which was very hard to make that day. I cannot thank all the staff enough. You are all highly recommended by myself and my family.
I would like to personally take the time to write about my experience with Lodge Brothers. I haven't ever come across a company so professional and caring before. It has recently been my Grandmothers funeral and with the covid-19 pandemic this has been hard enough but I would like to thank most of all Alex, who arranged the funeral for us. He has made this difficult time easier and I haven't met someone before who is so compassionate and caring. He really took the time and effort to give us everything we needed for our very much loved Grandmother. He is a real asset to Lodge Brothers and I have certainly made others aware. Thank you for all your help.
I went into New Malden Lodge Brothers today I was immediately engaged and could see that Alex is excellent and excelled in my needs, he is a very cool, calm and collective gentleman. I was overwhelmed by the welcome I received. His ability to engage was outstanding with the fact that he was quick and effective in making my comfort and stress levels in this matter at ease, by talking in his quiet tone and measured speech, it was flawless. I was immediately aware of, his highly committed, extremely professional manor, he had excellent communication skills. He was clearly devoted to what he was doing. It felt so refreshing to be in the branch and in a strange way the atmosphere gave me enthusiasm. His honesty and integrity is definitely one his characteristic attributes, his decorum, dress code, domineer and intonation of speech is outstanding. His service was extremely enthusiastic and although this time is extremely difficult to talk about, he made it as easy and efficient as possible. We spoke about the future by speaking about a Pre-Paid funeral plan and the information he gave me was clear and concise and he also made me a beautiful cup of tea. The fact that in this time it has been difficult with Covid-19, he proceeded to care very deeply in the infection control by providing all means to make me feel safe while I was at the branch. The fact that this is a family run business and has been so successful over the years is heart-warming. It has been a real privilege to meet Alex, he has truly used life’s transferable skills and I will certainly let others know. As the feelings I have for clarification and conclusion of future plans and the way the information has been transferred, has been beyond words could ever express. Also, during my visit he has kindly placed a dog treat box and bowl outside which shows his care for the community and received some very appreciate customers while I was there. Thank you so much for my experience.
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