New Malden, United Kingdom
Business Centre, 46-50 Coombe Rd
N/A
+442083366900
As per many many other reviews on this company i have had an ongoing rta claim ongoing with this company since Feb 2020. It is a non fault claim with the other side admitting liability at the first instance. The lack of professionalism and care from this company is abysmal. I am constantly having to chase for updates, with messages going unread and unanswered for weeks on end. Vital documents sent early on have gone missing prolonging my claim even further. For an accident that has caused lots of physical and emotional distress, using this company has only added to the extreme stress of the situation. I would highly recommend avoiding this company at all costs.
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My experience is limited to a single long drawn-out matter regarding a motor vehicle accident but, as far as am aware, none of the delay was LDS generated. Indeed, insofar as I could determine, quite the opposite. My final contacts with Ms. Chloe Smith (GR29) were, given the attitude of the other party, well handled and my interest (by no means large) was as well protected as circumstances allowed.
This particular organisation has yet to impress me having referred a less than meticulous medical examiner. Will things improve? Who knows? I'll wait.
Have had a RTA claim going for 14 months now. Liability had been accepted from very early on. I never had anyone explain my contract or tell me what percentage they are going to take. I never receive any updates, no one ever gives me a call or email. I’ve received 2 letters over the 14 months. I’ve sent emails that are repeatedly ignored, can never get through when I call. Very substandard service, and it’s still going on! I’d definitely avoid this firm and choose somewhere else.
Disappointing. Poorly handles case for personal injury, poor advice and left where liability was admitted from very beginning. After nearly four years solicitors got more than the claimant. Make no mistake, their interests come before client's.
Ashleigh is amazing. I could not fault her. She supported me from the start to the very end. Her work is remarkable and she's extremely professional. I couldn't recommend more. Amazing experience. Thank you Ashleigh for everything.
They don't bother to get in touch with you or update you on the progress of your claim. So far would absolutely not recommend them.
Very happy with the service. Dealts with George Dilks and he was very professional and attentive. Would recommend their service.
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