New Malden, United Kingdom
Wyvern Industrial Estate, Beverley Way
N/A
+441612139402
Not yet a customer, yet I've found the resources available on their website and associated YouTube channel to be very useful in my decision making process with regards to being informed about future piano purchases. A friendly, personable business whom value customer service and needs highly. A place I would recommend for those in the Manchester area or New Malden/ South East London area.
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I decided after years (decades?) of saying \I'd love to learn piano\ to finally take lessons. To do this I needed a piano, and I'd never bought one in my life. After much looking around, asking lots of questions and not really knowing what I was looking for, I finally came across Mark Goodwin Pianos. Mark and Julie immediately made me feel welcome and were warm, friendly and informative. They understood that a piano purchase is a big decision and were very patient in answering my questions and concerns. For sentimental reasons I wanted a piano that was made the year I was born (don't ask!). They had one just arrive in and were able to expedite the tuning and get it sent out through fantastic couriers from Manchester to London in just a few days. When it arrived I really couldn't believe how amazing it looked. Everyone who has seen it comments on how 'new' it looks. Of course, as the piano is a little mature (like myself!) it wasn't completely without issue - there were a couple of squeaky keys that needed fixing - but Mark and Julie sorted these quickly through a great local piano tuner, free of charge as part of their warranty. The fact they were just as interested in customer service AFTER the piano was sold and in my home speaks volumes. The piano looks and sounds beautiful, so much so that I never want to leave it alone, which is exactly what you need when taking up this instrument! I wouldn't hesitate in recommending Mark Goodwin to anyone looking to buy a piano. You won't be disappointed.
Julie has been amazing at giving advice and offering option. Excellent service and value for monet
I am in the US, so unfortunately I am not a customer. However, I just want to thank Mark Goodwin for the plethora of good information found on the website that helped me make a decision on a piano closer to home. I had no idea that the world of new and used pianos would be so murky and difficult to navigate. It is very difficult to gather the facts necessary to make an informed choice. The information that you provide on your website (especially regarding Yamahas) is the most comprehensive and useful that exists to consumers today. I very much appreciate your efforts at educating consumers! THANK YOU
As a bit of a novice, I was overwhelmed trying to find a good quality Yamaha U1 or U3 for my young family. I thought I would never find decent service, until I came across Mark and Julie's website! Other websites or eBay sellers gave hardly any information regarding tone or specific age of piano. I tried asking them for further info on pianos I was interested in, and received very short (and just generally unhelpful) replies! This was of course not the case at all with Mark Goodwin Pianos. Their service was exactly what I'd been hoping to find from a piano seller -- friendly, and with detailed stock lists of the pianos I was interested in! Each piano listing has its own video attached, of the same piece being played, so you can actually compare pianos side by side without having to visit the showroom! Still to this day I have not found another seller that offers this online. I have no idea why! More great things about Mark and Julie's website and service: -speedy and detailed emails back and forth while trying to decide which piano was right for me -best prices for model and year compared with any other seller I found, and this is with Mark offering pianos which look and feel brand new due to the excellent reconditioning standards. -great guarantee, free first tuning, extremely quick delivery, what more could you ask for Finally, my family has a beautiful piano we know will last for years to come. It looks brand new, and feels wonderful to play. We had a 30 day free trial, but of course wouldn't dream of sending it back. Thanks very much Mark and Julie, you could not have been more helpful, and we are very happy customers.
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