New Malden, United Kingdom
7 Beverley Way
$$
+442089429099
N/A
Walked into the New Malden store, thanks to the website I already had an idea of what I was after. I was approached by a lovely lady called Pearl who asked if I needed help. She then proceeded to show me exactly what they had in the line I was looking for (eyelets, black out curtains, and dimensions) as well as helping me select the best, most cost effective option, unsurprisingly the one I went for. I was in and out in 10 minutes, got exactly what I wanted, the curtains look great and the assistance in-store is the best I've experienced for years (and I mean years).
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Need a new bed, then visit the very polite Manish at Paul Simon, New Malden. You will be greeted (but not pounced on) and he'll remember you when you next visit. AND he always telephones you when he says he will, unlike most companies I could mention!! He explained the different bed companies and where their expertise lays (e.g. Millbrook v Sleepezee v Sealy), and the different mattress types so we understood how they differ. He then assisted us with our order, by mix and matching mattresses with one company and with duvans with another. This is what great Customer Care is all about, if only more people in retail realised how to treat the public and that their customers come first.
Deli
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