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FirstPort

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New Milton, United Kingdom

firstport.co.uk
Insurance agency· Property management company

FirstPort Reviews | Rating 1.8 out of 5 stars (5 reviews)

FirstPort is located in New Milton, United Kingdom on 11 Queensway. FirstPort is rated 1.8 out of 5 in the category insurance agency in United Kingdom. FirstPort Scotland is Scotland’s premier property management group in the residential, retirement and luxury markets.\r ,FirstPort is the largest residential property manager in the UK. Our team of 3,000 employees is dedicated to managing over 185,000 customer homes in England, Wales, and Scotland, across more than 3,900 developments. Our aim is to deliver the highest levels of residential property management service, but we do understand that sometimes things can go wrong. When this happens we would like you to let us know, then we can try to put matters right as quickly and efficiently as possible. Your feedback, both positive and negative, helps us continually improve so please do let us know on [email protected],FirstPort Scotland is Scotland’s premier property management group in the residential, retirement and luxury markets.

Address

11 Queensway

Phone

+44 3330050132

Open hours

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Derek Middleton

Reading through the reviews, it seems that the only good reviews are written by FirstPort employees. They probably had an incentive to do that.

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Darren Cooper

Worst company ever!! They bill you for work that hasn't been done, phone them up only to be told to send an email with photos, do that but takes 12days to get a response! That's for everytime you email them! Get told that you need to speak to the manager and that the manager will phone you back but doesn't! Keep phoning back to speak to the manager as requested by them but conveniently I'm told the manager is in a meeting everytime! I'm still waiting for the manager to phone me back from 2017!! Starting to think there is no manager there at all. Even when you give evidence such as the photos they ask for they say that it's not proof when it clearly is! They're quick to take your money but that's the only thing they are quick at. I could go on further, just read ALL the other reviews.

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T WS

Simply AWFUL. Despite official complaints, 100s of emails and calls along with escalations to ARMA they still gnore important maintenance and safety requests: 7 years of leaks to my ceiling and holes in the corridor so that I had to leave my home when wet and cold. Repeated failure of the external door locks leaving the building insecure. Failure of the fire alarm systems along with hazardous fly-tipping rubbish never cleared. Numerous break ins and thefts. Repeated billing errors that they immediately escalate to debt collection agencies and call your bank. They simply never respond to emails or calls and you’re just given the run-around. On top of this they charge a hugely ludicrous sum of money that doubled over 5 years. In 25 years of business and 15 as a landlord, I have never dealt with such a terribly negligent company. If they manage a block, DO NOT buy it, rent it or live anywhere near it. We finally kicked them out with RTM whereupon the new management agency has exposed all their shady practices.

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Jamie McLaughlin

Still waiting for refund of over-payment 9 months after property sale. They don't respond to my emails anymore. They've simply closed the door on me and stolen my money. I paid my rates, on time, every time for 7 years. Terrible experience.

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Ell P

This company is appalling and unresponsive to any requests

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