New York, United States
245 W Houston St
N/A
+1 8008271000
Wheelchair-accessible entrance
VA regional Office is a highly devoted agency, that offers diligent services to Veterans.
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It was nice
Good luck getting a human to answer the line.
After reading some comments I felt it was my duty as a fellow veteran to be transparent as well. What a horrible experience! Where do I start... smh. So I live all the way out in Yonkers so I had to drive all the way down to the only vocal rehab available for me at a great distance. A place that's so inconvenient along with a regular va 800 number where the wait time is ages, was my first red flag. This shows us vets they do not want to be bothered or even spend money on a call service area. Upon arrival for appointment, I was waiting for an hour pass my appt time and wondered either I was not going into someone else appt time or we ALL had the same appt time. There were no chairs waiting at the front door, mind you, most of us are disabled veterans. Myself with back and bilateral foot problems along with disc problems. No chairs even when we went upstairs to fill out a packet, we waited in line. Once I spoke to a representative, I have never in my life felt so offended and spoken to in a condescending way. My counselor was sort of in training but her mentor was horrible. She spoke as if she was better than me and made better choices in life than me. ( Vanessa Carlton - A Thousand Miles song in my head smh). If I cannot call the office itself shows me a lot about helping us vets. Try to avoid this place at all cost, literally and figuratively.
Staff was friendly and helpful, offered information that I didn't think to ask to help me with my situation, she even helped me fill out the whole form knowing that I'm bad with VA paperwork. Very pleasant visit and honestly I didn't expect it would go so smoothly. Glad that they run this place so nicely!
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