Newark, United States
606 Christiana Mall
N/A
+1 3023685054
Toilets
I needed contacts and they were able to schedule me a appointment same day. The lady at the desk was both friendly and competent. The optometrist makes you feel comfortable while doing the eye test.
like
Not a pleasant experience. The worse place to buy eyeglasses. I do not recommend it because they cannot make a progressive prescription. They broke my lenses. I got my frame back painted and without the glasses. Do you imagine!!
The website said they closed at 6pm do we got there and they said they closed at 5 because of the holiday even though it’s not even a holiday yet. Also it was 4:55 when we got there and they already closed their register and basically closed. Also we went for the 30 sale and they had like 7 pairs of glasses out of 40 left. Horrible job because they were being snappy and kinda rude. I don’t recommend them. Have a happy holiday
I thought I was dealing with a reputable eye care place until I took my 3 month old glasses in for a repair. They refused because I didn't purchase the "optional" extended warranty. Every other eye care facility I have dealt with in over 40 years of wearing glasses has had a 1 year warranty. Pennys takes hundreds of dollars of insurance and customer money and won't even stand behind it's product for more than a month. Never again.
I should really take a look of the review... I went to this place for glasses prescription, the doc took only 5 min to check and give me a yellow sheet as prescription. It look more like a receipt than prescription. I asked, she said that's a prescription. So I took it to Costco optical, they won't take it, it missing the doc signature, it even doesn't have my full name, just initial. The guy in Costco is kind enough to give me a fax number and said just let the doctor to fax the prescription to them and they will make sure it's ok. So I called back the JCPenney Optical, the girl answered the call is very rude and all she said is no, they only provide the yellow sheet, and I can only pick it up. When I asked her to fax it to Costco, she said no, you have to come in person to pick up the yellow sheet which I know it won't work
Bi-focal glasses were measured wrong and it has been more than 4 weeks for me to get my glasses. Be aware of mistakes!
Very un.professional. This was the first time I'd been there in two and a half years. Had an appointment and they were taking walk-ins ahead of me. The only professional there is the actual doctor. She found out I had an appointment and the clerks were putting the walk-in charts ahead of mines and she corrected that. They never answer the phone. And one of the clerks told me that they couldn't look my information up until they turned the lights on at 10 minutes to 10.
My Mother broke her lens and we brought it into the Christiana Mall location (where she bought the glasses in the first place). They had them fixed within 3 minutes at no charge. Kudos to the ladies who were there working!!!
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