Newark, United Kingdom
2 Northern Rd
N/A
+441636704484
My expectations were exceeded in every aspect throughout. Tom was friendly, helpful and professional at all times. He made the process very easy from my point of view and completely stress free. I had visited previous dealerships before and I didn't get a good feeling from them. I felt more like a number than a customer. This was the complete opposite at Volkswagen Newark. Every question of mine was answered, every option of mine was carefully explained. I had contact throughout the process and I even had video messages sent to me detailing and showing off my brand new vehicle. Tom spent a lot of time with us and made buying a new car an utter joy from start to finish. I would highly recommend both him and your excellent dealership to anyone even remotely interested in a new vehicle. Tom is an invaluable asset to your company and I am ecstatic with the product I purchased! Can't ask for more! 5/5 stars! Perfect!
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I've always had Volkswagen but living in London, visited local dealerships. I was lucky enough to find this particular dealership and have to say, it's been an incredible experience from start to finish. It was 95% dealt with over the phone and I can't tell you how good the communication has been. Poor Jack was hounded by us, but answered every question we possibly had and was the total opposite of what you'd expect from dealerships in general - nothing was too much for him, and he went out of his way and above and beyond to make sure we got our perfect car. If you are considering using this branch, don't hesitate - they have fantastic staff, a really welcoming feel in store and they don't push you for the sale...they want to help you help yourself! Zero regrets and will be recommending Jack to anyone and everyone who tells me they need a new car!
Good service provided by Tom L at Newark. Straight talking not the usual going back and forth that I've had at other dealerships.
My experience with JCT600 was much better than when I purchased my Mercedes. Yes, it would have been nice if the small yet deep scratches on the body would have been at least filled in before painting over, but overall I am happy with the car.
Would like to say massive thank you to jack Preston very helpful and I’m very happy with my car
Always found the service dept very helpful. Service Manager gives exceptional customer service.
Always get excellent service from JCT600 Newark. Staff are very attentive and welcoming on arrival They always keep you fully informed throughout the service of your vehicle and the video link of the inspection is a positive assurance of what is found or not found as the case may be. Would recomend JCT 600 Newark to anyone owning a VW vehicle. TOP CLASS!
A friendly welcome and coffee was offered when arriving for my car service JCT600 arranged a car for the day and sent a video from the engineer showing the underside of the vehicle and it’s condition. The vehicle was delivered fully washed and cleaned and with a comprehensive report. A great dealership service delivered with professional curtesy throughout .
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