Newbridge, United Kingdom
11 Edinburgh Rd, Edinburgh
N/A
+441313414808
I recently purchased a car from Lexus Edinburgh. Whilst going through the buying process Gavin Brown , the sales administer, would ring me regularly giving me progress updates. After the car had been delivered, I noticed a minor issue which I informed Gavin about straight away. Having been promised that John Canning the sales manager would be dealing with the issue, I waited for some sort of contact. After a week had passed, I emailed John as a reminder to which he replied. He said he would contact me by the end of the day. Another week later and another email from me, he finally called and told me he would call me back after a few days and have the matter dealt with. Two weeks later and I still had no communication from him. I decided to call both him and Scott Gammie, the Dealer principal. I called them over the course of a few days leaving a couple of messages . It has now been a month since I purchased the car and no one has attempted to contact me. I am left feeling very disappointed at the poor level of service shown to me. It seems to be a case of making a quick sale with no aftercare at all.
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Amazing brand, customer attention is unavailable
What an awesome people to deal with. One of the best Lexus dealership.
Lexus Edinburgh, from the servicing to the sales staff, are top notch. Friendly, helpful and a pleasure to do business with, whether you are buying a new or used Lexus, or having your vehicle serviced can't recommend highly enough.
Very pleased with sales team got me exactly what I wanted one very happy NX owner. Delivery all the way to Bournemouth. Good price thank you one very happy customer. Pleased I upgraded from my Prius!
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