Newbury, United Kingdom
23-26 Park Way
N/A
+44 3457345345
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Just don't waste time trying to contact via the phone... it would have been quicker to drive and park and queue to find out if they have the foreign currency I need. So much for trying to be green! Trying to get past the computer call screening is hard enough , but then to end up with just an answering machine ....life in the 21st century , eh?
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Brilliant Bank with Useful Self-Service Machines for Complex Transactions!
Good service
The only member of staff who wanted to help anyone was a delightful young lady named Stella . I asked the lady behind the desk if they provided a shredder to shred an old statement , she said simply no ! Carried on looking bored . Reported twice to one woman with a clip board that the paper was running out ( coming out with pink lines ) she said yes and ignored me . Stella dealt with everything which I suspect she does on most days !! Come on Barclays get some more Stella's please !!!
I've been a customer for many years, since moving to the new location the experience of visiting the branch is dreadful. Two clerks stand around in the hall 'can I help you sir', when you say yes please, the reply is we have an appointment at 4pm a week Thursday. This place is a complete joke and the on line offering is limited, Barclays used to be good, but they have completely lost their way. Your far better to go with BS or Metro
This counter service at this branch is a joke (mortgage service is very good on the other hand). No one has a clue about what to do. Once things get a little complicated, they will ask you to call Barclays customer service for things who very often will ask you to visit a branch. Given that this is the only branch near me, I have pretty much given up on Barclays.
Gemma has no clue what she's doing, if you can't do something just admit you don't know how. Barclays in wembley are miles better on service and knowledge.
Very open bank lots of room .for your banking needs .up two date place
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