Newbury, United Kingdom
119 London Rd
$$
+44 1635552700
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Assembly service
Great service!
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Bethany was very helpful from the moment we walked in, she helped us select the mattress that was right for us and showed us lots of different types in that range, she went through all the optional extras some of which we took. It was a great experience even with the social distancing.
Excellent service,Good covid precautions in place.
Wasn't happy with experience. Made to feel unwelcome, and that it was our fault the store was busy. I am understanding that we are in difficult times at the moment, however customer service was lacking. Store entry signage was either not present or not visible. Unfortunately as a previously returning customer, I will no longer be using Dreams Newbury.
From the moment we walked in to leaving this was a good experience. We bought a bed and mattress and were helped through each step very well. The have a great piece of technology to work out how firm your mattress needs to be. Delivery was excellent as well.
Really nice experience today. Met with a friendly, not overly bearing chap called Oliver who was extremely helpful in getting us the right mattress we needed. Wasn’t trying to oversell to us, made the process pain free and smoothed the delivery options for us even though our property is down a very narrow street close to the seafront he assured us this would be no problem. Also threw in some free pillows worth 40 which was unexpected and a really nice touch. Thank you.
I bought a medium-firm mattress in last July. It became soft and uncomfortable within 6 months. Made a complain and Dreams sent one technician shortly. Disappointment started with test and result. Technician checked the mattress from his checklist and sadly he checked only downfalls on the bed. My complain was mattress got softer and can't sleep on it. Dreams sent an email and my understanding is company doesn't stand behind the product. I wouldn't recommend their product. Employees were polite and tried to help during the time I purchased the mattress but product didn't last more than 6 months.
Bad from the moment I walked into the store customer service( Awful) Delivery: It was like a moonshine delivery one guy was hanging on the outside of the vehicle whilst in motion when entering my property. They just wanted it off there van fast no respect for my order. Kicking things around in the van because they couldn’t be bothered to ratchet strap previous old mattresses down. (Pizza gets delivered better) And then one guy dropped my mattress on the ground ignoring the big yellow handling notice on it. And then on top of that the mattress was stained. Not good business I will never use them ever again Ye ha dreams at Newbury
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