Newbury, United Kingdom
A34, Burghclere
$$$
+441635278113
N/A
Used Drive Thru, all good easy to order then service with a smile thank you
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Very very poor service, drive through became blocked with cars 7-8 waiting for their orders. Couple vehicles found spaces in the carpark but the rest ended up blocking drive through, having been asked to move to waiting area which only has 2 spaces. Duty manager seemed uninterested in the chaos. Found paper in my quarter pounder, and the double cheese burger was wrapped up as a chicken burger. Made the mistake of another drive through visit. Same manager. Asked to move to waiting area to wait for bagel and coffee. Shame that there were 5 cars in the 2 slots. Car park was only 1/2 full so team not maxed out. Refused to move, strangely coffee and bagel turned up within 30 seconds. So advise if going through drive through refuse to move from order window and you'll get your food faster.
If you want to see an example of what great customer service looks like then here's your chance. We are always taken aback by how polite, welcoming, and friendly the staff are here. The staff keep the restaurant and surrounding area very clean, even in really busy times. Whether it's just for a coffee or for food, this place is always our stop of choice. Well done staff and management, keep it up.
It's such a shameful place that choose to discriminate essential key workers in these Covid times
Usual McD's good coffee and very good and helpful staff.
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